Laura Thrasher
Hackett,AR
Summary
20 Years of experience in medical records, mail services, accounts receivable, and accounts payable, with 3 years of a supervisory role. Leadership experience includes training and motivating personnel, report generation, maintaining time sheets, and attendance records, ordering supplies, problem resolution, and quality control. Support experience includes scanning, photocopying, faxing, sorting, distributing mail, filing, and typing. Proven record of success in achieving daily quotes. Received recognition as Employee of the Month. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Account Receivable Specialist, Follow up and Collections
Ensemble Health Partners
08.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Developed strong client relationships through consistent communication and attentive service.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Built and managed relationships with key clients and partners to drive growth.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
Supply, Office Personnel
Department of the Army
01.2008 - 01.2017
- I was in charge of accountability of all soldier's records to ensure they were up to date
- I was in charge of performing all duties put before me when told to do so
- I am trained and proficient in all areas of my position
- I was in charge of leading soldiers, whether it be in the field or in training
- I was responsible to ensure all tasks were complete and ready.
- Managed sensitive personnel issues with discretion, fostering a trusting work environment for all employees.
- Reduced employee turnover rates through effective retention strategies and proactive career development planning.
- Supported strategic growth plans by proactively anticipating staffing requirements and developing robust talent pipelines.
- Coordinated succession planning efforts, ensuring continuity of leadership within the organization during times of transition.
- Spearheaded employee recognition programs, celebrating achievements and motivating staff to attain higher levels of performance.
Customer Service Representative
Lincare
01.2006 - 01.2017
- I was in charge of greeting, instructing, and scheduling all patients
- I was responsible for billing, scheduling, account payable/ Receivable, new setup, all paperwork, insurance verification, answering phones, and holding sales accounts
- I was recognized for outstanding achievements as Employee of the Month during the first year and twice in the second year of tenure.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
County Coordinator/ Office Manager
Western Arkansas Counseling and Guidance
01.2003 - 01.2006
- I was responsible for all new patient intakes, medical transcriptions, therapy notes, medical records, billing, insurance verification, greeting, instructing, scheduling, and Microsoft suite applications
- I achieved as high as 120% of the data entry quota for the daily average.
- Streamlined communication channels for efficient information dissemination to various departments and stakeholders.
- Managed budgets and allocated resources effectively, ensuring the timely completion of projects.
- Organized training sessions for staff members to enhance their skills and knowledge in various areas of responsibility.
- Managed constituent relations by addressing concerns promptly through appropriate channels.
- Championed sustainable practices within the county administration, minimizing environmental impact while maximizing resource conservation efforts.
Education
First Responder/EMT -
Fire Academy
Camden, AR03.2006
BS of Business Administration - HR
University of Arkansas Grantham
Little Rock, AR03.2023
Diploma - Early Childhood
Waukesha Technical College
Pewaukee, WI05.1993
General Courses -
Waukesha South High School
Waukesha, WI05.1992
Skills
- Office Management
- Leadership/Supervision
- Problem-Solving
- Problem Resolution
- Planning / Scheduling
- Conflict Resolution
- Communications
Management collaboration
Advanced Communication
Technical communication
Root Cause Analysis
Quality Assessment
Supply Management
Emergency Response
Resource Allocation
Analytical Thinking
Project Planning
Process Improvement
Idea Development and Brainstorming
Process Analysis
Issue Research
Audit reporting
Quantitative skills
Improvement plan knowledge
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved over 45 accounts a day by completing all tasks with accuracy and efficiency.
Certification
CRCR Certification in Revenue Cycle
Timeline
Account Receivable Specialist, Follow up and Collections
Ensemble Health Partners
08.2022 - Current
Supply, Office Personnel
Department of the Army
01.2008 - 01.2017
Customer Service Representative
Lincare
01.2006 - 01.2017
County Coordinator/ Office Manager
Western Arkansas Counseling and Guidance
01.2003 - 01.2006
First Responder/EMT -
Fire Academy
BS of Business Administration - HR
University of Arkansas Grantham
Diploma - Early Childhood
Waukesha Technical College
General Courses -
Waukesha South High School
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