Laurel Williams
Camden
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Farm Bureau Insurance
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Created new hire and termination documents for payroll.
Licensed Customer Service Representative
Campbell & Company Insurance
05.2022 - 07.2023
- Increased customer retention rates by conducting follow-up calls to ensure satisfaction with services provided or products purchased.
- Consistently met or exceeded sales goals through effective communication and product knowledge.
- Enhanced client relationships by providing personalized service and attention to detail.
- Delivered prompt service to prioritize customer needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Administrative Assistant II
Southern Arkansas University Tech
11.2021 - 05.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted business with effective sales and marketing strategies.
- Increased customer engagement by developing targeted direct marketing campaigns.
- Strengthened customer loyalty, implementing personalized email marketing campaigns.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Director of First Impressions
State Farm
11.2020 - 05.2021
- Implemented strategies to improve visitor management processes, enhancing security measures within the organization.
- Provided reliable backup support during staff absences or peak periods, demonstrating adaptability and teamwork skills.
- Handled sensitive client information with discretion and confidentiality, adhering to strict privacy policies at all times.
- Enhanced customer experience by implementing a welcoming and efficient reception process.
- Organized office events and meetings, ensuring seamless execution and participant satisfaction.
- Managed appointment scheduling for multiple departments efficiently, reducing wait time for clients significantly.
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
Education
BBA - Business Administration
Southern New Hampshire University
Manchester, NH08-2026
No Degree - Insurance Agent
ExamFX
11-2022
Associate's Degree -
Southern Arkansas University Tech
Camden, AR05-2022
High School Diploma -
Fordyce High School
Fordyce, AR05-2018
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Account management
- Payment processing
- Computer skills
- Customer relations
- Microsoft office
- Administrative and office support
Timeline
Member Service Representative
Farm Bureau Insurance
07.2023 - Current
Licensed Customer Service Representative
Campbell & Company Insurance
05.2022 - 07.2023
Administrative Assistant II
Southern Arkansas University Tech
11.2021 - 05.2022
Director of First Impressions
State Farm
11.2020 - 05.2021
BBA - Business Administration
Southern New Hampshire University
No Degree - Insurance Agent
ExamFX
Associate's Degree -
Southern Arkansas University Tech
High School Diploma -
Fordyce High School
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