Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic
Lauren Gates

Lauren Gates

Alma

Summary

Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Manager

Alma Aquatic Park
Alma
05.2024 - Current
  • Responded to customer inquiries and resolved issues to enhance visitor satisfaction.
  • Supported marketing efforts by promoting events through social media platforms.
  • Coordinated staff schedules to maintain adequate coverage during peak hours.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Coordinated booking schedules for clients and service providers.
  • Supervised and trained front desk staff on customer service protocols and system usage.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Waitress

Pizza Place
Alma
02.2023 - 05.2024
  • Provided excellent customer service in fast-paced dining environment.
  • Maintained cleanliness of tables and dining area throughout shifts.
  • Handled cash transactions and managed point-of-sale system efficiently.

Education

High School Diploma -

Alma High School
Alma, AR
05-2025

Skills

  • Customer service
  • Team building
  • Employee training
  • Scheduling
  • Conflict resolution
  • Social media marketing
  • Cash handling
  • Time management

Affiliations

  • High School Cheerleading, which required a high standard level of personal respect and professionalism.
  • National Honors Society 2023-2025
  • Freshman in college (UAFS)

Languages

Spanish
Elementary

Certification

  • Microsoft Office Specialist Certification ( Word, Excel, Powerpoint)

Timeline

Assistant Manager

Alma Aquatic Park
05.2024 - Current

Waitress

Pizza Place
02.2023 - 05.2024

High School Diploma -

Alma High School

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Lauren Gates