Lauren Gibbons
Alchemy Esthetics
Cabot
9
years of professional experience
Experienced Esthetician and Medical Receptionist skilled in multitasking, organization, and detail oriented.. Have owned and operated my own Esthetics business since 2018. Looking to advance my medical knowledge through a new career in Medical Billing and Coding.
Work History
Esthetician/Owner/Operator
9 Years 3 Months- Delivered personalized skincare/Lash consultations to assess client needs and recommend appropriate treatments.
- Executed advanced facial techniques, enhancing overall client satisfaction and skin health outcomes.
- Created customized Lash Extensions for clients.
- Maintained cleanliness and organization of treatment rooms, adhering to industry hygiene standards.
- Educated clients on proper skincare routines and product usage for long-term benefits.
- Implemented inventory management strategies, optimizing product availability while minimizing waste.
- Trained future Lash Techs.
- Several duties being Owner and Operator.
Medical Receptionist
5 Months- Managed patient scheduling and appointment coordination using electronic health record systems.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Processed patient registrations, insurance verifications, and billing inquiries efficiently.
Medical Receptionist
2 Years 9 Months- Greeted patients, ensuring all healthcare and personal information was up tp date.
- Implemented improved patient flow processes, reducing wait times and enhancing patient satisfaction.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Oversaw daily office operations, ensuring compliance with health regulations and standards.
- Cultivated strong relationships with patients through effective interpersonal skills and compassionate care.
Education
CPC - Medical Billing And Coding
Esthetics License - Esthetics
Certified Nursing Assistant - CNA
Skills
Customer service
Multitasking and organization
Appointment Scheduling
Arkansas licensed esthetician
Superior attention to detail
Excellent team player
Relationship building and management
Client/Patient needs assessment
Front desk operations
Telephone etiquette
Medical Teyrminolog
Office administration
Patient registration
HIPAA compliance
Insurance verification
Payment collection
Patient relations
Medical billing
Electronic medical records
Timeline
Medical Receptionist
Little Rock Family Practice
10.2024 - 03.2025Read More
Medical Receptionist
Little Rock Pain Clinic
01.2022 - 10.2024Read More
Esthetician/Owner/Operator
Alchemy Esthetics
04.2017 - CurrentRead More
Auburn University
CPC from Medical Billing And Coding
Read More
The Salon Professional Academy
Esthetics License from Esthetics
Read More
Heart To Heart CNA School
Certified Nursing Assistant from CNA
Read More