LaVerne Tradel
Greenwood
Summary
Dynamic Parts & Service Director with proven expertise in inventory optimization, team leadership, and process improvement. Committed to enhancing customer satisfaction and driving operational efficiency.
Overview
22
22
years of professional experience
Work History
Parts & Service Director
Bill Colwell Ford
Hudson
09.2001 - 12.2023
- Managed parts inventory for service operations and customer needs.
- Oversaw service department workflow and technician assignments daily.
- Coordinated training programs for service staff to improve skills.
- Ensured compliance with safety regulations and service standards consistently.
- Implemented customer feedback processes to enhance service quality.
- Analyzed service department performance metrics to identify improvement areas.
- Facilitated communication between sales, service, and parts departments effectively.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Developed and maintained service and parts department budgets.
- Identified opportunities for cost savings initiatives in both parts and service departments.
- Supervised the daily operations of the parts and service departments.
- Organized special events such as open houses or customer appreciation days.
- Coordinated staff training programs for both new and existing technicians.
- Assisted with recruitment efforts by evaluating candidates for open positions. efforts by interviewing potential candidates for available positions.
Education
Associate of Applied Science -
IWCC
Council Bluffs, IA03-1979
Skills
- Inventory optimization
Timeline
Parts & Service Director
Bill Colwell Ford
09.2001 - 12.2023
Associate of Applied Science -
IWCC