LAYLAH (LJ) LEON
Fayetteville
Summary
Accomplished Teller Supervisor with a proven track record of enhancing productivity and ensuring efficient task execution. Expertise in cash management, conflict resolution, and regulatory compliance enables seamless daily transaction operations. Strong communication and leadership skills drive team performance and elevate customer satisfaction. Committed to fostering an environment of excellence and continuous improvement.
Overview
9
9
years of professional experience
Work History
Teller Supervisor/Personal Banker
Grand Savings Bank
Fayetteville
01.2024 - Current
- Provided outstanding customer service by efficiently managing financial transactions, addressing account inquiries, and promoting banking products, resulting in a notable increase in new business
- Ensured compliance and accuracy by adhering to internal controls and policies, balancing cash drawers, processing ATM transactions, and completing required reports such as CTRs and SARs
- Assisted customers with account setup and maintenance, enhancing user experience through personalized service and effective problem-solving
- Fostered positive relationships with clients, aligning with the institution’s values to enhance overall customer satisfaction
Night Auditor
Quality Inn
Fayetteville
04.2022 - 07.2024
- Managed End-of-Day Procedures: Executed daily end-of-day processes in property management software, including posting room charges and taxes, verifying account postings, and summarizing operational results for management review
- Performed Front Desk Functions: Handled check-ins, check-outs, and reservations, addressed guest complaints, and coordinated housekeeping requests during the graveyard shift
- Ensured Accuracy: Reviewed and confirmed all account transactions and balances for accuracy, ensuring correct billing and financial integrity
- Addressed Emergencies: Responded promptly and effectively to any emergencies or unexpected issues that arose during the night shift
Service Center Dispatcher
University Housing-University of Arkansas
Fayetteville
01.2016 - 01.2024
- Managed communication and coordination by answering and directing calls, ensuring prompt resolution of issues and efficient service delivery
- Utilized the DSX system to monitor residence halls, proactively identifying and addressing potential issues to maintain a safe and functional environment
- Collaborated with staff to efficiently handle problems and streamline the maintenance request process, ensuring timely and effective resolution
- Provided excellent support to residents, fostering a sense of community and engagement within university housing
Education
Bachelor of Science - Psychology (General Studies)
University of Arkansas
Fayetteville, Arkansas01.2015
High School Diploma -
West Memphis High School
West Memphis, Arkansas05.2013
Skills
- Cash Management Expertise
- Account Management Skills
- Bank Teller Operations
- Client Support
- Deadline-Oriented Time Management
- Personnel Oversight
- Aurora Document Management
- Microsoft Office
Volunteer Experience
- Habitat for Humanity, West Memphis, AR, 06/01/12, 08/31/12, Assisted in community building projects, demonstrating teamwork and commitment to social causes.
- Boys and Girls Club, West Memphis, AR, 08/01/13, 05/31/18, Supported youth development programs, showcasing leadership and community engagement.
References
References available upon request.
Timeline
Teller Supervisor/Personal Banker
Grand Savings Bank
01.2024 - Current
Night Auditor
Quality Inn
04.2022 - 07.2024
Service Center Dispatcher
University Housing-University of Arkansas
01.2016 - 01.2024
Bachelor of Science - Psychology (General Studies)
University of Arkansas
High School Diploma -
West Memphis High School
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