Leandro Cano
Ciudad De Buenos Aires
Summary
Bilingual customer service specialist fluent in written and spoken English and Spanish with over 6 years of experience in providing exceptional customer support. My background includes working in various high-end hotels and residences, in which I performed under the highest standards. In these jobs, I used my communication and problem-solving skills, delivering outstanding bilingual service. Known for my adaptability, excellent interpersonal skills, and ability to manage tasks efficiently under pressure. A natural team player with an outgoing personality. I have a proven track record of enhancing customer satisfaction and contributing to the success of every event. My unique blend of experience in customer service equips me with a versatile skill set that can be leveraged in dynamic team environments to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Spa Recepcionist
Double Tree by Hilton
01.2025 - Current
- Greet and welcome spa guests in a warm and friendly manner.
- Check in spa guests and collect necessary information such as contact details, appointment preferences, and medical history forms.
- Schedule and coordinate spa appointments for various treatments, ensuring accurate booking details and availability.
- Provide information on different spa services, packages, and promotions to assist guest in making informed decisions as part of a dedicated team.
Server
Kalypso Beach Restaurant
10.2023 - 07.2024
- Welcomed customers and greeted them with a friendly smile.
- Excelled in a high-pressure team environment.
- Took food and drink orders from customers accurately and efficiently. Delivered food and drinks to customers in a timely and courteous manner.
- Addressed any concerns or issues promptly and professionally.
- Handled cash and credit card transactions accurately and efficiently.
Front Desk Agent
Bella Isla Luxury Appartments
10.2023 - 07.2024
- Greeted and welcomed guests in a professional and friendly manner.
- Managed a busy lobby area, ensuring a clean and organized environment.
- Checked in and checked out guests, ensuring accurate information was collected and recorded.
- Handled guest inquiries and provided excellent customer service as a team player.
Beach Attendant
Estebans Place and Montecarlo Hotel
06.2019 - 10.2023
- Delivered exceptional customer service while collaborating effectively with the rest of the team.
- Set up and organized beach equipment such as umbrellas, chairs, and cabanas for guests.
- Assisted guests in locating and selecting suitable beach spots based on their preferences.
- Monitored beach activities to ensure the safety of guests, intervened in potential hazards or emergencies, and enforced beach regulations.
Spa Front Desk
Alvear Palace Hotel
10.2016 - 09.2018
- Greeted and welcomed spa guests in a warm and friendly manner.
- Checked in spa guests and collected necessary information such as contact details, appointment preferences, and medical history forms.
- Scheduled and coordinated spa appointments for various treatments, ensuring accurate booking details and availability.
- Provided information on different spa services, packages, and promotions to assist guest in making informed decisions as part of a dedicated team.
Education
Sports Nutrition
Center of Physical Education
10-2016
Lifeguard School of Buenos Aires
03-2015
Skills
- Strong work ethic
- Exceptional customer service
- Leadership
- Communication
- Adaptability
- Team work
Languages
Spanish
Native language
English
Proficient
C2
Portuguese
Beginner (A1)
Additional Information
- Age 29
- From July 2024 to December 2024 I spent two months with my family in Argentina and traveled to Europe for 3 months
Interests
- Learning New Languages
- Travelling
- Reading
Timeline
Spa Recepcionist
Double Tree by Hilton
01.2025 - Current
Server
Kalypso Beach Restaurant
10.2023 - 07.2024
Front Desk Agent
Bella Isla Luxury Appartments
10.2023 - 07.2024
Beach Attendant
Estebans Place and Montecarlo Hotel
06.2019 - 10.2023
Spa Front Desk
Alvear Palace Hotel
10.2016 - 09.2018
Lifeguard School of Buenos Aires
Sports Nutrition
Center of Physical Education
Similar Profiles
Husnain ButtHusnain Butt
Project Supervisor at Zulekha Hospital And Double Tree By Hilton HotelProject Supervisor at Zulekha Hospital And Double Tree By Hilton Hotel
Husnain ButtHusnain Butt
Project Supervisor at Zulekha Hospital And Double Tree By Hilton HotelProject Supervisor at Zulekha Hospital And Double Tree By Hilton Hotel
Basem OmariBasem Omari
Front Desk Manager at Double Tree by HiltonFront Desk Manager at Double Tree by Hilton