Leandro Romero
Apollo Beach
Summary
Productive stock management professional equipped to handle continuous, physically demanding work keeping merchandise and materials ready for use. Reliable in meeting demand and operating equipment safely. Brings strong focus on teamwork and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Warehouse Picker
Amazon
04.2023 - 11.2023
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Kept tidy and organized warehouse to comply with cleanliness standards.
Bilingual CSR
Centers Of Medicare And Medicaid
06.2022 - 04.2023
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed over 50 customers calls per day, in Spanish and English, with attention to detail and empathy
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Educated customers about billing, payment processing and support policies and procedures.
Overnight Stocker
Walmart
03.2021 - 02.2022
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Installation Technician Helper
WILSON SURVEILLANCE INC
08.2019 - 02.2021
- Mentored junior technicians in maintenance, repair and reporting duties.
- Drafted preventive maintenance schedule to support equipment longevity.
- Software installations for security devices for purpose of convenience for business
- Troubleshot various types of equipment during installation and processes.
- Placed highest priority on facilitating inviting environment where clients/customers would want to return for repeat purchases
- Applied critical thinking and research to address complex issues.
- Installing security cameras in more than 20 locations around Tampa area, increasing sales of security devices by 20%
Computer Technician
TECNO-OESTE
03.2017 - 06.2018
- Restored data on computers and office machines.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Provide desktop support to company employees: help desk support, ticketing, analytics, troubleshooting, and desktop troubleshooting
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Increased sales of computers and peripherals in store by 17% to leave customers satisfied
Education
High School Diploma -
Spoto High School
Riverview, FL06.2021
ELECTRONIC & ELECTRICIAN SCHOOL -
INSTITUTO SAN JOSE (A-355)
Buenos Aires, Argentina07.2019
Skills
- Windows Administration
- Hardware Replacement
- Microsoft Office
- Computer Hardware Knowledge
- Technical Support
- Network Administration
- Virus and Malware Prevention
- Linux
- Security and Databases
- Storage Organization
- Shipping and Packaging
- Picking and Processing
- Team collaboration
- Computer literacy
- Customer service
- Problem-solving
Languages
Spanish
Proficient
C2
English
Advanced
C1
Timeline
Warehouse Picker
Amazon
04.2023 - 11.2023
Bilingual CSR
Centers Of Medicare And Medicaid
06.2022 - 04.2023
Overnight Stocker
Walmart
03.2021 - 02.2022
Installation Technician Helper
WILSON SURVEILLANCE INC
08.2019 - 02.2021
Computer Technician
TECNO-OESTE
03.2017 - 06.2018
High School Diploma -
Spoto High School
ELECTRONIC & ELECTRICIAN SCHOOL -
INSTITUTO SAN JOSE (A-355)
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