Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Leandro Marcelo Cortez

Leandro Marcelo Cortez

Trelew - Chubut

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills.

Overview

17
17
years of professional experience

Work History

Saving Plan Manager

Capsa Camiones Patagonicos S.A
04.2017 - Current
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Implemented systems and procedures to increase sales.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Built relationships with customers and community to establish long-term business growth.

Hotel Receptionist

Australis Yene-Hue Hotel
02.2016 - 11.2016
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees, and payments.

Housekeeping Manager

Del Rio Hotels & Casinos
09.2015 - 02.2016
  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Evaluated employee performance and developed improvement plans.
  • Communicated repair needs to maintenance staff.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.

Service Advisor

Kaeri S.A
04.2012 - 08.2015
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Food & Beverage Manager

Casino Magic S.A
01.2010 - 11.2011
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Maintained highest standards for beverage quality and service.

Kitchen Supervisor

Northstar At Tahoe
12.2006 - 04.2009
  • Monitored food preparation, production, and plating for quality control.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Controlled food costs and managed inventory.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Education

Degree in Hotel Managment - Hospitality Administration And Management

Universidad Nacional De Quilmes
Quilmes - Buenos Aires- Argentina
03.2006

Skills

  • Operational Excellence
  • Plan Projects
  • Orientating and Training
  • Policy Administration
  • Resident Satisfaction
  • Team Motivation
  • Customer Relations
  • Microsoft Office

Accomplishments

  • Soy una persona proac va, poseo exelentes habilidades de comunicación
  • Soy organizado ytengo exelente capacidad de negociación
  • EXPERIENCIA LABORAL
  • Gerente Plan de Ahorro
  • CAPSA Camiones Patagónicos S.A / Trelew / abr
  • 2017 - Actualidad
  • Tareas realizadas: Ges on del secto, manejo de personal y organización de equipos detrabajo
  • Administracion de ventas
  • Mantenimiento de Cartera
  • Auxiliar de encargado
  • La Madrileña / Trelew / nov
  • 2016 - feb
  • 2017
  • Tareas realizadas: Atención al publico, facturacion, control y cierre de cajas inventarios
  • Recepcionista
  • Hotel Yene Hue / Puerto Madryn / feb
  • 2016 - nov
  • 2016
  • Tareas realizadas: Atencion al publico, cofeccion de facturas y cobro, seguimiento de clientes,ventas y reservas
  • Supervisor
  • Hoteles Y Casinos del Rio / Cipolle / sep
  • 2015 - feb
  • 2016
  • Tareas realizadas: Manejo de personal,cajas, organización de equipos de trabajo
  • Planificaciónde tareas, controles de stock
  • Organización y montaje de eventos
  • Asesor de servicios
  • Kaeri S.A / Neuquén / abr
  • 2012 - ago
  • 2015
  • Ventas, facturación
  • Programa de calidad en ventas y atencion al cliente
  • Supervisor
  • Casino Magic / Neuquén / ene
  • 2010 - nov
  • 2011
  • Manejo de personal, organización de equipos de trabajo, atención al público
  • Control y cierrede cajas de alto volumen
  • Supervisor
  • Northstar At Tahoe / Truckee / dic
  • 2006 - abr
  • 2009
  • Manejo de personal, organización de equipos de trabajo, atención al público
  • Control y cierrede cajas de alto volumen
  • Stock
  • Costos
  • Trabajo en temporadas Invernales
  • EDUCACIÓN
  • Grado
  • Universidad Nacional de Quilmes / Quilmes / 2006
  • Licenciatura en Administración Hotelera
  • Título de Educación Secundaria
  • Ins tuto Secundario Don Bosco / Villa Regina / 2000
  • Bachiller Mercan l
  • Leandro Cortez
  • GERENTEDEVENTAS+5492994022323leandrocortez82@yahoo.com.ar
  • B Comercio Casa 144, Trelew, Argen na
  • REFERENCIAS
  • Paula Giralde
  • La Madrileña4421915

Languages

Spanish
Native language
English
Advanced
C1
Portuguese
Advanced
C1
Italian
Intermediate
B1

Timeline

Saving Plan Manager

Capsa Camiones Patagonicos S.A
04.2017 - Current

Hotel Receptionist

Australis Yene-Hue Hotel
02.2016 - 11.2016

Housekeeping Manager

Del Rio Hotels & Casinos
09.2015 - 02.2016

Service Advisor

Kaeri S.A
04.2012 - 08.2015

Food & Beverage Manager

Casino Magic S.A
01.2010 - 11.2011

Kitchen Supervisor

Northstar At Tahoe
12.2006 - 04.2009

Degree in Hotel Managment - Hospitality Administration And Management

Universidad Nacional De Quilmes
Leandro Marcelo Cortez