Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills.
Overview
17
17
years of professional experience
Work History
Saving Plan Manager
Capsa Camiones Patagonicos S.A
04.2017 - Current
Directed sales support staff in administrative tasks to help sales reps close deals.
Implemented systems and procedures to increase sales.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Built relationships with customers and community to establish long-term business growth.
Hotel Receptionist
Australis Yene-Hue Hotel
02.2016 - 11.2016
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Collaborated with team members to handle guest requirements from check-in through check-out.
Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Confirmed relevant guest information and payment methods to prevent fraud.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Collected room deposits, fees, and payments.
Housekeeping Manager
Del Rio Hotels & Casinos
09.2015 - 02.2016
Managed team productivity and workflow to exceed quality standards.
Trained and mentored all new personnel to maximize quality of service and performance.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Evaluated employee performance and developed improvement plans.
Communicated repair needs to maintenance staff.
Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
Service Advisor
Kaeri S.A
04.2012 - 08.2015
Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Examined service history and provided initial inspection of vehicle to identify issues.
Maintained high customer satisfaction standards to meet or exceed targets.
Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Food & Beverage Manager
Casino Magic S.A
01.2010 - 11.2011
Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Resolved customer complaints involving food or beverage quality and service.
Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Maintained highest standards for beverage quality and service.
Kitchen Supervisor
Northstar At Tahoe
12.2006 - 04.2009
Monitored food preparation, production, and plating for quality control.
Oversaw grill, stove, and oven, and cleaned equipment after every shift.
Controlled food costs and managed inventory.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Directed activities of team of skilled kitchen workers preparing and serving meals.
Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
Degree in Hotel Managment - Hospitality Administration And Management
Universidad Nacional De Quilmes
Quilmes - Buenos Aires- Argentina
03.2006
Skills
Operational Excellence
Plan Projects
Orientating and Training
Policy Administration
Resident Satisfaction
Team Motivation
Customer Relations
Microsoft Office
Accomplishments
Soy una persona proac va, poseo exelentes habilidades de comunicación
Soy organizado ytengo exelente capacidad de negociación
EXPERIENCIA LABORAL
Gerente Plan de Ahorro
CAPSA Camiones Patagónicos S.A / Trelew / abr
2017 - Actualidad
Tareas realizadas: Ges on del secto, manejo de personal y organización de equipos detrabajo
Administracion de ventas
Mantenimiento de Cartera
Auxiliar de encargado
La Madrileña / Trelew / nov
2016 - feb
2017
Tareas realizadas: Atención al publico, facturacion, control y cierre de cajas inventarios
Recepcionista
Hotel Yene Hue / Puerto Madryn / feb
2016 - nov
2016
Tareas realizadas: Atencion al publico, cofeccion de facturas y cobro, seguimiento de clientes,ventas y reservas
Supervisor
Hoteles Y Casinos del Rio / Cipolle / sep
2015 - feb
2016
Tareas realizadas: Manejo de personal,cajas, organización de equipos de trabajo
Planificaciónde tareas, controles de stock
Organización y montaje de eventos
Asesor de servicios
Kaeri S.A / Neuquén / abr
2012 - ago
2015
Ventas, facturación
Programa de calidad en ventas y atencion al cliente
Supervisor
Casino Magic / Neuquén / ene
2010 - nov
2011
Manejo de personal, organización de equipos de trabajo, atención al público
Control y cierrede cajas de alto volumen
Supervisor
Northstar At Tahoe / Truckee / dic
2006 - abr
2009
Manejo de personal, organización de equipos de trabajo, atención al público
Control y cierrede cajas de alto volumen
Stock
Costos
Trabajo en temporadas Invernales
EDUCACIÓN
Grado
Universidad Nacional de Quilmes / Quilmes / 2006
Licenciatura en Administración Hotelera
Título de Educación Secundaria
Ins tuto Secundario Don Bosco / Villa Regina / 2000