Leda Bertolino

• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Assessed student progress and provided feedback to improve performance and establish academic success.
• Improved classroom management by implementing consistent routines and clear expectations for behavior.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.

Please refer to Tenaris description

• Assisted individuals from diverse backgrounds by providing culturally sensitive interpretations during phone calls.
• Adapted quickly to changing client needs during calls, demonstrating flexibility and responsiveness in delivering tailored interpretation support.
• Supported customer service representatives through real-time interpretation, ensuring clear communication between parties.
• Streamlined communication for non-English speaking customers by providing accurate interpretation services.
• Managed high call volumes effectively, maintaining consistent performance levels even during peak times.
• Maintained high levels of accuracy in interpretation, resulting in positive feedback from both clients and supervisors.
• Delivered excellent customer experience by empathetically conveying messages between callers and recipients during emotionally charged situations.

All of the above plus coaching and mentoring a team of 10 teachers