Lee Massangale
Conway
Summary
Professional with 13 years of experience in supervision and team management. Demonstrated ability to maintain high customer satisfaction and optimize financial performance through effective online strategies. Proficient in digital tools such as Yardi, Excel, and OneDrive to enhance remote operations and facilitate communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Remote property management
BGSF
03.2021 - 07.2022
- Facilitated resolution of complex transactions, ensuring timely outcomes for service personnel.
- Efficiently resolved service issues, maintaining high levels of customer satisfaction.
- Managed challenging situations to support service team and enhance customer relations.
Resident Manager
Pacific Village Condominiums
07.2020 - 02.2021
- Managed annual operating budgets and forecasts, ensuring financial discipline and cost optimization.
- Executed sales and marketing strategies to attract potential residents, leveraging online advertising platforms for effective lead generation.
Maintenance Manager
Holland Residential
10.2017 - 09.2019
- Managed system monitoring and integrated new components to ensure seamless operational performance.
- Maintained accurate equipment inventories to optimize work readiness and match supplies with job-specific specifications.
- Developed and documented preventive maintenance protocols, reducing equipment malfunctions and minimizing downtime.
Maintenance Supervisor
Greystar Property Management
09.2014 - 10.2017
- Led a team to effectively manage and resolve maintenance work orders, ensuring operational efficiency.
- Maintained high standards of property upkeep and minimized service response times, contributing to tenant satisfaction.
Assistant Manager
Charbonneau Apartments
12.2013 - 06.2014
- Conducted detailed move-out inspections, assessed necessary repairs to uphold quality standards, and maintained accurate records for financial verifications.
- Improved tenant retention by implementing and overseeing lease renewal strategies, contributing to sustained occupancy levels.
Maintenance Supervisor/Leasing Consultant
City Watch Apt
08.2009 - 05.2013
- Coordinated property showings by managing inquiries and appointment schedules, ensuring potential tenants received timely tours.
- Improved financial performance by optimizing rental income and controlling expenditures, resulting in precise and dependable financial reporting.
- Verified tenant information and income thoroughly to maintain the integrity of lease agreements and uphold property standards.
Education
Sophomore - Advertising/Communication
Central Baptist College
Conway, AR01.1994
Diploma - General Education
Conway High School
Conway, AR01.1992
Skills
- Basic computer skills
- Microsoft Word and Excel proficiency
- Yardi and AMSI software expertise
- OneDrive file management
- Task management
- Dial pad operation
- Key performance indicators (KPI) analysis
- Spreadsheet analysis
- Process streamlining
- Basic electrical certification
- Fair housing laws knowledge
- Employee performance evaluation
- Staff management and scheduling
- Preventive maintenance strategies
- Crew coordination and supervision
- Equipment troubleshooting techniques
- Inventory monitoring practices
- Emergency response planning
Certification
Data analytics | Google | 2023
Timeline
Remote property management
BGSF
03.2021 - 07.2022
Resident Manager
Pacific Village Condominiums
07.2020 - 02.2021
Maintenance Manager
Holland Residential
10.2017 - 09.2019
Maintenance Supervisor
Greystar Property Management
09.2014 - 10.2017
Assistant Manager
Charbonneau Apartments
12.2013 - 06.2014
Maintenance Supervisor/Leasing Consultant
City Watch Apt
08.2009 - 05.2013
Sophomore - Advertising/Communication
Central Baptist College
Diploma - General Education
Conway High School