LEIDY ALDANA
Ciudad De Resistencia
Summary
Responsible and organized person with natural aptitude for streamlining administrative processes and enhancing workplace efficiency. Possesses understanding of office management principles and proficiency in using office software to maintain records and schedule appointments. Committed to contributing to smooth operation of workplace and fostering productive environment. Durability capacity over time.
Overview
8
8
years of professional experience
Work History
Gardener Teacher
Maternal "Don Gato Bigotes"
04.2021 - 11.2024
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Cashier
Falabella
04.2019 - 02.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Telephone Attention
Car Dealership “Chevrolet Chexa”
01.2017 - 03.2019
- Maintained detailed records of customer interactions, tracking trends, and identifying areas for improvement.
- Handled escalated calls professionally, resolving complex issues while maintaining composure under pressure.
- Implemented best practices throughout service calls, increasing satisfaction surveys 90%.
Education
Teacher in Initial Education - Infancy
Escuela Normal Superior Del Quindio
Armenia, Colombia12-2016
Skills
- Time management
- Team collaboration
- Critical thinking
- Behavior management
- Public speaking
- Conflict resolution
- Documentation and reporting
- Decision-making
- Personable and approachable
- Customer assistance
- Work ethic and integrity
- Reliability and punctuality
- Written and verbal communication
- Issue resolution
- Document management
- Analytical thinking
- Active listening
- Behavior observation
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Gardener Teacher
Maternal "Don Gato Bigotes"
04.2021 - 11.2024
Cashier
Falabella
04.2019 - 02.2021
Telephone Attention
Car Dealership “Chevrolet Chexa”
01.2017 - 03.2019
Teacher in Initial Education - Infancy
Escuela Normal Superior Del Quindio
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