Lena Brooks
Jonesboro
Summary
Healthcare professional with robust background in emergency medical services, prepared to bring value to dynamic medical team. Proven ability to perform under pressure, ensuring high-quality patient care. Known for strong collaboration and adaptability, along with expertise in patient assessment and emergency interventions.
Overview
7
7
years of professional experience
Work History
Emergency Room Technician
St. Bernards Medical Center
Jonesboro, AR
05.2023 - Current
- Assisted medical staff with procedures, ensuring compliance with safety protocols.
- Monitored vital signs and documented changes in electronic health records accurately.
- Collaborated with multidisciplinary teams to enhance patient care delivery processes.
- Trained new technicians on emergency room protocols and equipment usage.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Quickly responded to codes and cardiac monitor alarms.
- Participated in ongoing professional development opportunities such as training sessions or workshops to stay current on best practices in emergency medicine.
Registrar
St. Bernards Medical Center
Jonesboro, AR
08.2021 - 05.2023
- Verified patient information to ensure accuracy and compliance.
- Utilized Meditech software and Next Bar systems to streamline insurance processing.
- Verified insurance eligibility for clients to ensure compliance with policy requirements.
- Leveraged customer service expertise gained from previous roles to enhance client interactions.
- Facilitated patient check-in processes to enhance operational efficiency.
- Processed patient paperwork and secured necessary signatures.
Brand Associate
Old Navy
Jonesboro, AR
05.2021 - 07.2021
- Oversaw recovery and organization of sales floor to enhance customer experience.
- Executed customer checkout processes to ensure efficient transactions.
- Welcomed and engaged customers to enhance their shopping experience.
- Oversaw fitting room operations to enhance customer experience.
Cashier
Target
Jonesboro, AR
06.2020 - 04.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new team members on operational procedures and best practices.
Barista
Starbucks
Jonesboro, AR
07.2019 - 06.2020
- Prepared and served high-quality beverages, ensuring adherence to Starbucks standards.
- Trained new baristas on beverage preparation and customer service best practices.
- Managed inventory levels and placed orders to maintain product availability.
- Provided exceptional customer service, resolving issues to enhance guest satisfaction.
Education
Associate of Science - Nursing, RN Program
Arkansas State University
Jonesboro, ARHigh school diploma - undefined
Riverside High School
Lake City, AR05.2020
Skills
- Barista Experience
- POS
- Cashiering
- Cash Handling
- Food Service
- Cleaning Experience
- Retail Sales
- Customer service
- Merchandising
- Medical Records
- Hospital Experience
- Clerical Experience
- 12-lead EKG monitoring
- CPR
- Vital signs monitoring
- Splinting techniques
- Patient transport
- Basic patient care
- Wound care
- Medical terminology
- Information documentation
- Pediatric care
- Phlebotomy
- Mental health care
- Geriatric care
- Seizure management
- Phlebotomy techniques
- Sanitizing procedures
- Aseptic techniques
- Collecting medical samples
- Patient registration
- Patient admissions
- Admissions and discharge processes
- Room preparation
- Heartsaver first aid CPR AED (first aid CPR AED)
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
Timeline
Emergency Room Technician
St. Bernards Medical Center
05.2023 - Current
Registrar
St. Bernards Medical Center
08.2021 - 05.2023
Brand Associate
Old Navy
05.2021 - 07.2021
Cashier
Target
06.2020 - 04.2021
Barista
Starbucks
07.2019 - 06.2020
High school diploma - undefined
Riverside High School
Associate of Science - Nursing, RN Program
Arkansas State University