LEONARDO SUPPA
Buenos Aires,C
Summary
Creative support technician eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Support Guru
CIO Landing
Buenos Aires (Remote)
01.2024 - 07.2024
- Worked as Contractor
- Provided support to more than 50 clients
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently.
- Managed Office 365 and IT Glue as well as Sentinel One prioritizing client needs and time
- Trained users on how to operate components and systems
Implementation Specialist/Team Leader
Remoters
Buenos Aires, Argentina (Remote)
03.2022 - 07.2023
- Team leader for Implementation team
- Assigned tasks and calls for team
- Trained new technicians in all processes and systems to install
- Was point of contact for manager and regional manager
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues
- Installed Freedom Pay software on IHG's hotels running Opera all across US and Canada, XML legacy and FCC servers.
- Handled over 10 incoming calls daily while providing excellent customer service.
Deskside Support Technician
Lenovo Argentina
Buenos Aires
06.2018 - 10.2021
- Managed inventory of IT equipment, maintaining accurate records and ensuring timely replacement or repairs as needed.
- Provided L1 support to US office and L2 support to Buenos Aires office by demand,
- Repaired and troubleshot Lenovo devices
- Disconnected and reconnected desktops and peripherals to support office moves
- Managed Office 365 and Hyper V VMs
It Support Technician
GlobalMind
Buenos Aires
12.2015 - 12.2018
- Provided IT support for all internal users at GlobalMind Buenos Aires facilities
- Provided support to all Apple and Windows devices
- Contributed to development of internal training program for new IT Technical Support Specialists.
- Manged 10+ tickets a day
IT Support Agent
BRC Solutions
Buenos Aires
09.2013 - 04.2014
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Migration and deploying of new servers
- Managed Active Directory
- Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention.
- Manged sites of 200+ users
Service Desk Analyst
Globant
Buenos Aires
01.2009 - 07.2011
- Help Desk technician
- Provided L1 support tech for US, UK and Argentina
- Configured Hardware and software
- Worked with licensed software
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
Education
High School -
Instituto Beata Imelda
Buenos Aires, Argentina01.2005
Skills
- Active Directory L1 administration
- Apple devices
- Office 365 administration
- Service Now
- L1 Network issues troubleshooting
- Collaborative Teamwork
- Adaptable and proactive
- Strong Communication Skills
- Confident Public Speaking
- Proactive Problem Solving
Languages
Spanish
English
Timeline
Support Guru
CIO Landing
01.2024 - 07.2024
Implementation Specialist/Team Leader
Remoters
03.2022 - 07.2023
Deskside Support Technician
Lenovo Argentina
06.2018 - 10.2021
It Support Technician
GlobalMind
12.2015 - 12.2018
IT Support Agent
BRC Solutions
09.2013 - 04.2014
Service Desk Analyst
Globant
01.2009 - 07.2011
High School -
Instituto Beata Imelda