Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LEONARDO SUPPA

Buenos Aires,C

Summary

Creative support technician eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Overview

16
16
years of professional experience

Work History

Support Guru

CIO Landing
01.2024 - 07.2024
  • Worked as Contractor
  • Provided support to more than 50 clients
  • Coordinated with vendors to resolve equipment malfunctions quickly and efficiently.
  • Managed Office 365 and IT Glue as well as Sentinel One prioritizing client needs and time
  • Trained users on how to operate components and systems

Implementation Specialist/Team Leader

Remoters
03.2022 - 07.2023
  • Team leader for Implementation team
  • Assigned tasks and calls for team
  • Trained new technicians in all processes and systems to install
  • Was point of contact for manager and regional manager
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues
  • Installed Freedom Pay software on IHG's hotels running Opera all across US and Canada, XML legacy and FCC servers.
  • Handled over 10 incoming calls daily while providing excellent customer service.

Deskside Support Technician

Lenovo Argentina
06.2018 - 10.2021
  • Managed inventory of IT equipment, maintaining accurate records and ensuring timely replacement or repairs as needed.
  • Provided L1 support to US office and L2 support to Buenos Aires office by demand,
  • Repaired and troubleshot Lenovo devices
  • Disconnected and reconnected desktops and peripherals to support office moves
  • Managed Office 365 and Hyper V VMs

It Support Technician

GlobalMind
12.2015 - 12.2018
  • Provided IT support for all internal users at GlobalMind Buenos Aires facilities
  • Provided support to all Apple and Windows devices
  • Contributed to development of internal training program for new IT Technical Support Specialists.
  • Manged 10+ tickets a day

IT Support Agent

BRC Solutions
09.2013 - 04.2014
  • Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
  • Migration and deploying of new servers
  • Managed Active Directory
  • Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention.
  • Manged sites of 200+ users

Service Desk Analyst

Globant
01.2009 - 07.2011
  • Help Desk technician
  • Provided L1 support tech for US, UK and Argentina
  • Configured Hardware and software
  • Worked with licensed software
  • Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.

Education

High School -

Instituto Beata Imelda
Buenos Aires, Argentina
01.2005

Skills

  • Active Directory L1 administration

  • Apple devices

  • Office 365 administration

  • Service Now

  • L1 Network issues troubleshooting

  • Collaborative Teamwork

  • Adaptable and proactive

  • Strong Communication Skills

  • Confident Public Speaking

  • Proactive Problem Solving

Languages

Spanish
English

Timeline

Support Guru

CIO Landing
01.2024 - 07.2024

Implementation Specialist/Team Leader

Remoters
03.2022 - 07.2023

Deskside Support Technician

Lenovo Argentina
06.2018 - 10.2021

It Support Technician

GlobalMind
12.2015 - 12.2018

IT Support Agent

BRC Solutions
09.2013 - 04.2014

Service Desk Analyst

Globant
01.2009 - 07.2011

High School -

Instituto Beata Imelda

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LEONARDO SUPPA