Leticia Ramirez Duarte
Lowell
Summary
Dedicated and personable individual with strong aptitude for financial services and customer relations. Possesses foundational knowledge in loan processes and regulatory compliance, along with solid analytical and communication skills. Committed to providing valuable financial guidance and fostering positive client relationships to drive successful loan outcomes.
Overview
9
9
years of professional experience
Work History
Real Estate Loan Advisor
Arvest Bank
07.2017 - Current
- Provided ongoing support for existing clients, addressing concerns or questions related to their loans as needed throughout the life of the agreement.
- Developed customized financial solutions for clients based on their unique needs, leading to higher client retention rates.
- Negotiated favorable terms for both new loans and refinancing options to better serve clients'' needs and improve overall profitability.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Increased referral business by fostering strong relationships with real estate agents and other industry professionals.
- Maintained up-to-date knowledge of current lending regulations, ensuring compliance with all applicable laws and policies in every client interaction.
Cashier
Walmart
02.2016 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Applied Science - Business Management
NorthWest Arkansas Community College
Bentonville, AR05-2024
Skills
- Loan structuring
- Risk evaluation
- Documentation review
- Portfolio management
- Construction loan financing
- Applicant communication
- Credit assessment
- Customer service
- Time management
- Attention to detail
- Multitasking Abilities
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Real Estate Loan Advisor
Arvest Bank
07.2017 - Current
Cashier
Walmart
02.2016 - 06.2017
Associate of Applied Science - Business Management
NorthWest Arkansas Community College
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