Lillie Miller
Little Rock
Summary
Administrative support professional with a proven track record in fraud identification and program management. Expertise in data analysis and regulatory compliance drives successful project outcomes and enhances operational efficiency. Demonstrated ability to support litigation processes effectively, ensuring adherence to legal standards.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Administrative Support Assistant
Central Arkansas Veterans Healthcare System
Little Rock
03.2024 - Current
- Offers critical administrative support and input on all departmental activities.
- Trains administrative staff to enhance operational proficiency.
- Monitors and manages budget controls across multiple fund control points.
- Initiates purchases for HCHV program to ensure financial compliance.
- Manages contract records, acquisitions, and suspense files efficiently.
- Handles bookkeeping tasks and provider credentialing with precision.
- Maintains six-part competency folders to ensure staff readiness.
- Schedules meetings and prepares detailed meeting minutes for documentation.
Advanced Medical Support Assistant
Central Arkansas Veterans Healthcare System
Little Rock
01.2021 - Current
- Managed patient appointment scheduling to optimize healthcare services efficiency.
- Maintained accurate electronic health records to ensure compliance with regulations.
- Coordinated care plans among multiple departments to enhance patient outcomes.
- Facilitated employee onboarding and orientation sessions to streamline integration.
- Organized and secured personnel files to protect sensitive employee information.
- Supported HR projects and initiatives through effective administrative assistance.
Legal Services Specialist /Insurance Fraud Investigator
Arkansas Insurance Department
Little Rock
05.2014 - 01.2020
- Prepared court filings including complaints, motions, affidavits, pleadings, decrees, judgments, orders, briefs and other documents as needed.
- Conducted interviews with clients to obtain pertinent information for case preparation.
- Attended hearings in federal or state courts as required by the case load.
- Provided court testimony for civil and criminal fraud cases.
- Participated in the development of fraud risk management policies and procedures, ensuring comprehensive coverage.
Education
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO (Distance Learning)05-2026
BBA - Multidisciplinary Studies
University of Arkansas At Grantham
Little Rock, ARSkills
- Administrative and project management
- Fraud detection
- Litigation assistance
- Regulatory compliance
- Data analysis
- Legal research
- Budget oversight
Certification
Arkansas Resident Insurance Producer, February 2008- Present
Timeline
Administrative Support Assistant
Central Arkansas Veterans Healthcare System
03.2024 - Current
Advanced Medical Support Assistant
Central Arkansas Veterans Healthcare System
01.2021 - Current
Legal Services Specialist /Insurance Fraud Investigator
Arkansas Insurance Department
05.2014 - 01.2020
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
BBA - Multidisciplinary Studies
University of Arkansas At Grantham