Lily Bernheart

Operations & Inventory Management

• Manage the procurement and maintenance of professional, retail, and salon supplies.
• Monitor inventory budgets to support financially responsible purchasing decisions.
  Maintain inventory management systems and ensure organized product storage throughout the salon and storage areas.
• Coordinate product organization and supply management to meet the operational needs of the salon and its clients.

Team Management & Scheduling

• Create and oversee team schedules to maintain daily operational flow
• Coordinate stylist scheduling adjustments, rescheduling, and team coverage
• Facilitate communication between support staff and stylists to improve workflow and organization

Systems, Procedures & Training

• Develop and organize operational procedures and support systems
• Oversee implementation and training of new operational standards and processes
• Maintain consistency across procedural responsibilities and daily salon operations, including effective management and supervision of staff to ensure smooth workflow and high performance.

Hiring & Team Development

• Support the recruitment process by assisting with interviewing and onboarding of support team members
• Develop and implement growth plans to foster continuous team development
• Facilitate regular team check-ins and actively contribute to performance feedback mechanisms

Leadership & Client Experience

• Lead team meetings and reinforce company mission, vision, and operational expectations
• Support conflict resolution and foster a positive, professional team culture
• Oversee client communication and front end guest experience processes
• Provide operational support directly to salon owner and stylists

Marketing & Branding

• Develop and manage social media content and promotional materials
• Ensure consistent branding and messaging across all platforms
• Coordinate and execute promotional campaigns and marketing initiatives for salon events

• Led team in implementing engaging educational activities for diverse age groups.
• Developed and maintained positive relationships with parents and staff to ensure effective communication.
• Trained and mentored new staff on best practices in child care and safety protocols.
• Coordinated daily schedules and logistics to optimize program delivery and participant engagement.
• Assisted with classroom management, behavioral support, and documentation of student progress and milestones

• Maintained strong multitasking and customer service skills in a fast paced environment
• Provided exceptional customer service, ensuring positive dining experiences for guests.
• Managed order accuracy and timely delivery, enhancing efficiency during peak hours.
• Trained new staff on menu knowledge and service standards, fostering teamwork and consistency.
• Collaborated with kitchen staff to streamline communication and improve food preparation times.

• Managed returns, exchanges, and guest concerns in accordance with company procedures
• Delivered exceptional customer service, resolving issues promptly to enhance guest satisfaction.
• Collaborated with team members to maintain store cleanliness and organization, ensuring a welcoming environment.
• Assisted guests in locating products, providing knowledgeable guidance on merchandise features and availability.
• Managed cash register operations efficiently, handling transactions accurately and maintaining balanced drawers.

• 3.97GPA
• President's List, Spring 2024
• President's List, Summer 2024
• President's List, Fall 2024