Linda Hayden
Conway
Summary
Dynamic professional with extensive experience as a 911 Dispatcher at the City of Helena West Helena, excelling in clear communication and stress tolerance. Proven track record in enhancing call handling efficiency and training new staff, while ensuring public safety through effective information gathering and rapid response coordination.
Overview
23
23
years of professional experience
Work History
911 Operator
Phillips County Sheriff's Department
04.2012 - 12.2022
- Operated multi-line phone systems to receive emergency calls and assess situations promptly.
- Coordinated responses with law enforcement, fire services, and medical teams to ensure timely assistance.
- Utilized computer-aided dispatch (CAD) software for efficient tracking of units and incident reporting.
- Monitored radio communications to relay critical information between responders and dispatch center.
Court Clerk
District Court, Helena West Helena
03.2012 - 12.2022
- Assisted in managing court schedules and case files to ensure timely processing.
- Supported courtroom operations by preparing documents and maintaining accurate records.
- Learned legal terminology and procedures to effectively communicate with court personnel.
- Organized and filed case-related documents, ensuring accessibility for judicial staff.
911 Dispatcher
City of Helena West Helena
03.2004 - 03.2012
- Coordinated emergency response efforts by assessing situations and relaying critical information to first responders.
- Monitored multiple communication channels to ensure rapid response and accuracy in dispatching units.
- Trained new dispatchers on protocols, systems, and effective communication techniques for emergency situations.
- Implemented process improvements that enhanced call handling efficiency and reduced response times.
Child Support Specialist
Arkansas Child Support Enforcement
10.1999 - 06.2004
- Coordinated child support case management, ensuring compliance with state regulations and policies.
- Analyzed financial statements to determine eligibility for child support programs and benefits.
- Facilitated communication between custodial and non-custodial parents to resolve disputes effectively.
- Developed training materials for new staff on child support procedures and best practices.
Education
Bachelor of Science - Human Resource
University of Arkansas
Fayetteville, AR05-2007
Associate of Arts - Office of Technology-Medical Option
University of Arkansas
Fayetteville, AR12-2005
Associate of Science - Business Administration
Phillips Community College
Helena, AR05-1999
High School Diploma -
Central High School
Helena, AR05-1979
Skills
- Clear communication
- Public safety awareness
- Stress tolerance
- Information gathering
Timeline
911 Operator
Phillips County Sheriff's Department
04.2012 - 12.2022
Court Clerk
District Court, Helena West Helena
03.2012 - 12.2022
911 Dispatcher
City of Helena West Helena
03.2004 - 03.2012
Child Support Specialist
Arkansas Child Support Enforcement
10.1999 - 06.2004
Bachelor of Science - Human Resource
University of Arkansas
Associate of Arts - Office of Technology-Medical Option
University of Arkansas
Associate of Science - Business Administration
Phillips Community College
High School Diploma -
Central High School
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