Lindsay Johnson
Benton,AR
Summary
I am 100% a people person. The fulfillment of knowing people through bartending, and being able to ask them about their lives absolutely brings me joy. I have been in the restaurant industry for twenty plus years, and this has equipped me with an endless well of skills in customer service as well as organization, team work, communication, and leadership. I am able to learn new concepts quickly, and think on the fly to problem solve. I am now shifting careers towards working in the Recruiting industry, and I think my restaurant skills make me ideal for this new career venture.
Overview
19
19
years of professional experience
Work History
MANAGER/SHIFT LEAD/LEAD BARTENDER
Applebee's Bar and Grill
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Developed and implemented new processes and procedures to streamline operations.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Third Party Contractor
WiPro Limited for Freedom Mortgage
02.2021 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
LEAD TEAM MEMBER
Pasta J Italian
08.2017 - 02.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Distributed food during busy peak periods to drive customer satisfaction.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Developed and maintained positive relationships with customers to enhance service.
- Learned other teammates' work tasks to train as backup.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Shift Leader
Razorback Pizza
02.2017 - 01.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Lead Bartender Agasi7 Rooftop Bar
Hilton Garden Inn Hotel
03.2019 - 09.2019
- Late night bartending with supervision of the bar and patrons
- Fulfilling liquor reorder needs
- Ensuring Agasi7 patrons have the best time in our space
- Serving private parties
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Trained 8 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Consulted with managers to organize special events and promotions.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed strict recipes and drink measurements to minimize product used.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
Assistant Manager
Colton's Steakhouse and Grill
09.2004 - 07.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Education
High School Diploma -
Bryant High School
Bryant, AR05.2003
Skills
- Workflow Efficiency
- Typing Proficiency
- Microsoft Outlook
- Customer Service
- Grammar
- Computer Proficiency
- Microsoft Word
- Strong Analytical and Problem-Solving Skills
- Retail Sales Customer Service
- Customer Consulting
- Active Listening
- Product Organization
- Critical Thinking
Timeline
Third Party Contractor
WiPro Limited for Freedom Mortgage
02.2021 - Current
Lead Bartender Agasi7 Rooftop Bar
Hilton Garden Inn Hotel
03.2019 - 09.2019
LEAD TEAM MEMBER
Pasta J Italian
08.2017 - 02.2021
Shift Leader
Razorback Pizza
02.2017 - 01.2021
Assistant Manager
Colton's Steakhouse and Grill
09.2004 - 07.2007
MANAGER/SHIFT LEAD/LEAD BARTENDER
Applebee's Bar and Grill
High School Diploma -
Bryant High School
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