Lindsey Birch
Decatur
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Registered Medical Assistant
Hedberg Allergy & Asthma Center
Bentonville
07.2025 - Current
Registered Medical Assistant
Hedberg Allergy & Asthma Center
Rogers
07.2025 - Current
- Assisted patients with intake forms and medical histories.
- Scheduled appointments and coordinated patient follow-ups efficiently.
- Prepared examination rooms and ensured proper medical supplies were available.
- Recorded vital signs and documented patient information accurately.
- Supported allergists with allergen testing procedures and medication administration.
- Educated patients on asthma management and allergy prevention techniques.
- Maintained confidentiality of patient records in compliance with regulations.
- Communicated effectively with healthcare team members to ensure patient care continuity.
- Maintained clinical records according to HIPAA regulations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Assisted physicians in exams, treatments, and procedures.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Ensured all medical equipment was functioning properly prior to use.
- Performed patient assessments, including vital signs and medical history documentation.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Documented notes during patient visits.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Organized charts, documents and supplies to maintain team productivity.
- Incorporated outside records into charts and EHR.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Positioned patients properly during examination or treatment for comfort and safety.
Medical Assistant
Siloam springs medical center
Siloam Springs
02.2021 - 07.2025
- Assisted doctors with patient examinations and medical procedures.
- Managed patient records and updated electronic health information systems.
- Scheduled patient appointments and coordinated follow-up visits efficiently.
- Provided patient education on medications and treatment plans.
- Collected and processed laboratory samples for testing accurately.
- Maintained cleanliness of examination rooms and medical equipment regularly.
- Communicated effectively with patients to address inquiries and concerns.
- Supported nurses in administering vaccinations and other treatments as needed.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
Education
Associate of Science - Media Studies
Bryan University
Rogers, AR 03.2014 - 10.2015
Skills
- Vital sign measurement
- Patient education
- Medical record management
- HIPAA compliance
- Injection and vaccinations
- CPR certified
- Scribing for the provider
- In office procedure
- Pediatric to geriatric clinical experience
Certification
- Registered medical assistant through American Allied Health
References
References available upon request.
Reference
- Roger Youmans, MD and Lisa Leuthje, LPN with Siloam Springs Medical Center 479-524-3141
Timeline
Registered Medical Assistant
Hedberg Allergy & Asthma Center
07.2025 - Current
Registered Medical Assistant
Hedberg Allergy & Asthma Center
07.2025 - Current
Medical Assistant
Siloam springs medical center
02.2021 - 07.2025
Associate of Science - Media Studies
Bryan University
03.2014 - 10.2015