Lindsey Buss
Mena
Summary
Sales professional with a strong track record in point-of-sale operations and inventory management. Expertise in educating customers on product features and providing technical support, leading to increased customer loyalty and sales performance. Extensive experience in medical office environments, showcasing a versatile skill set. Proven management skills applied consistently across various roles, enhancing operational efficiency and team performance.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Wireless Sales Associate
Russell Cellular Verizon Wireless
Mena
03.2020 - 04.2023
- Assisted customers with product selection and service inquiries.
- Maintained up-to-date knowledge of wireless products and promotions.
- Processed customer transactions using point-of-sale systems efficiently.
- Educated customers on device features and usage to enhance satisfaction.
- Collaborated with team members to achieve sales targets consistently.
- Managed inventory levels to ensure product availability and organization.
- Resolved customer complaints promptly and effectively to maintain loyalty.
- Conducted product demonstrations to showcase new technology offerings.
- Provided technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Processed customer transactions accurately using the point-of-sale system.
- Developed relationships with new customers through networking opportunities within the community.
- Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Adhered to all company policies, procedures and safety guidelines while performing job duties.
- Demonstrated knowledge of the store's inventory to answer customer inquiries regarding availability and pricing of products.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Monitored stock levels regularly and placed orders as needed to meet demand.
- Attended vendor events to promote store services or products.
- Greeted customers upon arrival in the store and provided assistance throughout their shopping experience.
- Stayed current on industry trends, competitive offerings, promotions and pricing structures.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Provided training for new employees on proper use of equipment, software applications, processes and procedures.
- Utilized promotional materials such as brochures, flyers and product displays to increase brand awareness.
- Assisted customers with product selection and purchase decisions by providing information on features, benefits and wireless service plans.
- Conducted regular follow-up calls to ensure customer satisfaction with purchased products or services.
- Resolved customer complaints in a professional manner while keeping management informed of any escalated situations.
- Encouraged customers to sign up for loyalty programs or upgrade services when appropriate.
- Participated in weekly team meetings to discuss strategies for meeting sales goals and improving customer service levels.
- Maintained a clean, organized work environment that met company standards.
- Demonstrated ability to troubleshoot minor technical issues that arose during the sales process.
- Recommended, selected and located merchandise based on customer desires.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Bagged or packaged purchases and wrapped gifts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
- Ticketed, arranged and displayed merchandise to promote sales.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Prepared merchandise for purchase or rental.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Performed daily opening and closing procedures including cash handling and reconciliation of cash drawers.
- Generated reports summarizing sales activity at the end of each shift.
In Home Health Care Aide
All Ages Home Care
Mena
03.2019 - 04.2022
- Assisted clients with daily living activities and personal care routines.
- Monitored client health and reported changes to healthcare professionals.
- Administered medications as prescribed and ensured proper documentation.
- Maintained a safe and clean environment for clients during visits.
- Collaborated with family members to address client needs and preferences.
- Trained new staff on company procedures and best practices in caregiving.
- Developed strong relationships with clients to provide compassionate support.
- Implemented care plans tailored to individual client requirements and goals.
- Maintained accurate records of client care services provided on a daily basis.
- Transported patient to medical appointments using wheelchair or motorized scooter when necessary.
- Instructed family members on proper care techniques for their relative.
- Provided emotional support to families dealing with illness of loved one.
- Utilized infection control protocols while performing tasks within the home setting.
- Ensured that all safety standards are met while providing care in the home setting.
- Prepared meals for the patient according to dietary requirements specified by doctor or nutritionist.
- Assisted elderly patient with daily activities such as bathing, dressing, and grooming.
- Planned recreational activities designed to stimulate mental alertness in patients.
- Maintained accurate records of patient care services including medications administered, treatments performed and changes in condition of patient.
- Assisted with range-of-motion exercises prescribed by physical therapist.
- Observed any changes in behavior or physical condition of the client and reported them to supervisor.
- Organized paperwork related to insurance claims for medical equipment used during home health visits.
- Provided companionship to patient by engaging in conversation and playing games.
- Helped maintain a safe environment by removing tripping hazards, checking smoke detectors and providing assistance with walking aids if needed.
- Performed light housekeeping duties such as changing linens on beds and cleaning bathrooms.
- Monitored vital signs such as blood pressure, pulse, respiration rate and temperature of patient.
- Responded promptly to all calls for assistance day or night.
- Administered medication according to instructions from physician or nurse.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with bathing, dressing, and incontinence care.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Managed patient transportation and appointment scheduling.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Educated patients and families on health care needs, conditions, and options.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Planned, prepared or served meals to patients according to prescribed diets.
- Accompanied clients to doctors' offices or on other trips outside home.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Assisted clients with proper exercises and rehabilitation.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Cared for disabled children or children with sick or disabled parents.
- Directed patients in prescribed exercises or in use of braces or artificial limbs.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped client with medication self-administration.
Receptionist
Ouachita Family Practice
Mena
02.2013 - 03.2017
- Greeted patients warmly and created a welcoming environment at the family practice.
- Managed multi-line phone system, routing calls to appropriate staff efficiently.
- Scheduled appointments and coordinated patient flow for optimal service delivery.
- Maintained accurate patient records using electronic health record systems.
- Assisted in insurance verification and processed patient information accurately.
- Handled inquiries and resolved issues promptly to enhance patient satisfaction.
- Used company badging system to create badges for new employees and visitors.
- Transcribed tapes and notes from meetings into prescribed formats.
- Coordinated company events with venues and advised staff of pertinent details.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Collated, bound and stored computer-generated reports.
- Scheduled space or equipment for special programs, meetings and conferences.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Collaborated with medical staff to ensure smooth office operations daily.
- Organized office supplies and maintained cleanliness in reception area consistently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed payments and updated accounts to reflect balance changes.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Monitored office supplies inventory and placed orders when necessary.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Managed company database and ensured the accuracy of contact information.
- Greeted customers, answered general questions and directed to appropriate locations.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Compiled data from various sources into organized reports for management review.
- Assisted with onboarding of new employees by providing orientation information and support.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Developed and maintained a filing system for essential documents, improving office organization.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Coordinated pick-up and delivery of express mail services.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Prepared welcome packages for new hires.
- Verified visitors' identification cards before allowing access to the building.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Manager
Hibbet Sports
Mena
05.2010 - 03.2013
- Led team meetings to align project goals and tasks.
- Developed training materials for new staff onboarding processes.
- Coordinated cross-departmental communication for project updates.
- Managed schedules to ensure timely completion of deliverables.
- Facilitated conflict resolution among team members effectively.
- Analyzed feedback to enhance workflow and team dynamics.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Analyzed market trends and competitor activity to inform business strategy.
- Implemented process improvements, resulting an increase in operational efficiency.
- Conducted performance reviews for team members.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Developed and implemented strategic plans to achieve company objectives.
- Ensured compliance with industry regulations and company policies.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Streamlined communication channels, improving information flow and decision-making speed.
- Managed risk by developing and implementing effective risk management strategies.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Cashier Team Lead pharmacy
Fred's
Mena
05.2007 - 04.2010
- Processed customer transactions accurately and efficiently at a busy pharmacy counter.
- Assisted customers with product inquiries and provided information on medications.
- Managed cash register and balanced daily sales reports at end of shifts.
- Collaborated with pharmacy staff to ensure timely prescription filling and service.
- Maintained cleanliness and organization of the cashier area and merchandise displays.
- Trained new cashiers on procedures for handling transactions and customer service.
- Supported inventory management by restocking shelves and monitoring stock levels.
- Verified patient information to ensure accuracy of prescriptions filled.
- Resolved customer complaints in a professional manner while maintaining company policies and procedures.
- Assisted pharmacy staff with prescription filling and other tasks as needed.
- Processed payments accurately using cash registers and credit card machines.
- Answered customer questions and referred to pharmacist for medication information.
- Assisted customers with locating specific items within the store.
- Answered phone calls from customers regarding product availability and pricing information.
- Monitored expiration dates on products stored in the pharmacy area.
- Greeted customers, provided excellent customer service, and answered inquiries in a timely manner.
- Performed general housekeeping duties such as stocking shelves, organizing merchandise, and cleaning work areas.
- Operated computer systems to enter customer orders into the system.
- Ensured all safety protocols were followed when handling medications or hazardous materials.
- Processed credit card, EBT and cash payments with electronic computer system.
- Organized returned items according to store policy and restocked them on shelves accordingly.
- Tracked inventory levels regularly to ensure adequate stock was available for sale.
- Prepared purchase orders for products that needed to be replenished.
- Adhered to HIPAA regulations when handling confidential patient information.
- Reported any suspicious activities or theft attempts immediately to management.
- Completed paperwork related to insurance claims processing in an accurate and timely manner.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Provided accurate change for transactions and balanced the daily till at the end of each shift.
- Participated in team meetings to discuss new initiatives or changes in processes.
- Implemented company asset protection procedures to minimize profit loss.
- Answered incoming calls from customers regarding product availability or pricing information.
- Assisted customers in locating items throughout the store as needed.
- Processed customer transactions for prescription and over-the-counter medications accurately and efficiently.
- Maintained clean and organized checkout and retail areas to ensure a pleasant shopping experience.
- Processed returns and exchanges in compliance with pharmacy policies.
- Assisted pharmacists with inventory management, including stocking shelves and conducting inventory counts.
- Assisted with merchandising efforts, including setting up displays and promotional materials.
- Facilitated communication between pharmacists and customers when specific pharmaceutical advice was required.
- Explained pharmacy loyalty programs and promotions to customers, enhancing customer engagement and satisfaction.
- Adhered to all federal, state, and local regulations governing the sale of pharmaceuticals.
- Scanned items and checked pricing on cash register for accuracy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Welcomed customers, offering assistance to help find store items.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Educated customers on generic drug options and OTC alternatives as appropriate.
- Managed cash drawer, ensuring accurate cash handling and daily reconciliations.
- Collaborated with pharmacy technicians to streamline workflow and improve service delivery.
- Handled phone inquiries, providing information on store hours, services, and prescription status.
- Operated pharmacy computer systems to input customer data and process payments.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Greeted customers promptly and responded to questions.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Offered customers carry-out service at completion of transaction.
- Handled returns and exchanges according to pharmacy policies and procedures.
Education
High School Diploma -
Mena High School
Mena, AR05-2009
Skills
- Customer service excellence
- Product expertise
- Point-of-sale proficiency
- Technical support
- Inventory management
- Sales strategy
- Customer service
- Inventory counts
- Inventory tracking
- Time management
- Problem solving
- Team collaboration
- Wireless accessories
- Warranty and service options
- Sales assistance
- Customer interaction
- Service troubleshooting
- Relationship building
- Inventory oversight
- Event coordination
- Accountability
- Contract review
- Mobile plan comparisons
- Interpersonal and written communication
- Store cleaning
- Sales documentation
- POS system operation
- Data management
- Product lines
- Prepaid mobile phone service
- Meeting sales quotas
- Customer needs assessment
- Consultative sales
- Account updating
- Wireless accessories sales
- Customer education
- Product specifications
- Persuasive skills
- Technology
- Sales transactions
- Teamwork and collaboration
- CPNI compliance
- Service upgrades
- Display organization
- Promotional events
- Android and ios products
- Proficient in (RQ, Sales Management)
- Mobile device sales
- Sales goal setting
- New activations
- Goal oriented
- Kotlin expertise
- Continuous integration tools
- App store optimization
- Mobile analytics implementation
- Mobile app monetization strategies
- Cross-platform proficiency
- Accessibility standards compliance
- React native mastery
- Push notification management
- Mobile application development
- Mobile device management
- Real-time communication features
- Offline storage techniques
- Mobile security best practices
- Swift programming
- Mobile payment solutions
- Virtual reality development
- Version control systems
- In-app purchase integration
- Location-based services
- Market research
- Sales forecasting
- Conflict resolution
- Stock management
- Effective communication
Certification
Home Health Aide Courses
Timeline
Wireless Sales Associate
Russell Cellular Verizon Wireless
03.2020 - 04.2023
In Home Health Care Aide
All Ages Home Care
03.2019 - 04.2022
Receptionist
Ouachita Family Practice
02.2013 - 03.2017
Manager
Hibbet Sports
05.2010 - 03.2013
Cashier Team Lead pharmacy
Fred's
05.2007 - 04.2010
High School Diploma -
Mena High School