Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsey Donathan

Pea Ridge

Summary

Dynamic Office Administrator at Worden and Worden CPA's with proven expertise in managing office operations and enhancing workflow efficiency. Skilled in data entry and customer communication, I excel at building relationships and streamlining processes, ensuring timely financial processing and effective collaboration across teams. Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.

Overview

13
13
years of professional experience

Work History

Office Administrator

Worden and Worden CPA's
Rogers
11.2024 - Current
  • Managed office supplies and inventory to ensure availability and organization.
  • Coordinated schedules and appointments for executives and team members efficiently.
  • Processed incoming communications, directing inquiries to appropriate departments promptly.
  • Implemented filing systems to enhance document retrieval and storage efficiency.
  • Maintained office equipment, ensuring functionality and scheduling repairs as needed.
  • Assisted in the preparation of reports and presentations for team meetings regularly.
  • Collaborated with team members to streamline administrative processes for improved workflow.
  • Coordinated and managed daily administrative operations of the office.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Organized and maintained filing systems, including electronic databases and records.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Processed invoices on a timely basis according to established procedures.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Processed financial documents, contracts, expense reports and invoices.
  • Filtered emails based on importance and escalated issues to leadership.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.
  • Prepared special reports by collecting, analyzing and summarizing information from various sources.
  • Provided assistance with the planning of events such as staff meetings or conferences.
  • Scheduled appointments for senior management team members using Outlook calendar system.
  • Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
  • Greeted visitors warmly upon arrival at the office premises.
  • Ensured compliance with applicable laws regarding employment practices.
  • Organized meetings, conferences, travel arrangements and other events as required.
  • Developed strong relationships with clients through excellent customer service skills.
  • Coordinated with IT department to resolve technical issues and maintain office software updates.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Bartender

Top Golf
Rogers
05.2024 - 04.2025
  • Mixed cocktails and served beverages to patrons efficiently.
  • Maintained cleanliness of bar area and equipment regularly.
  • Provided excellent customer service to enhance guest experiences.
  • Managed inventory levels and restocked supplies as needed.
  • Trained new bartenders on drink recipes and bar procedures.
  • Handled cash transactions and processed payments accurately.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Processed payments accurately and efficiently with POS system.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Resolved customer complaints in a professional manner.

Frontline Member Specialist

Sam's Club
Bentonville
09.2023 - 07.2024
  • Maintained up-to-date knowledge of product and service changes.
  • Evaluated feedback from members regularly, implementing necessary changes based on their input and suggestions.
  • Handled sensitive member information, maintaining strict confidentiality at all times.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
  • Responded to customer calls and emails to answer questions about products and services.

Executive Assistant

12 Stones NWA brokered by Exp Realty
Rogers
02.2022 - 03.2023
  • Performed general office duties, such as ordering supplies, maintaining records management database systems and performing basic bookkeeping work.
  • Prepared agendas and made arrangements, such as coordinating catering for luncheons, for committee, board and other meetings.
  • Provided clerical support to other departments.
  • Filed and retrieved corporate documents, records and reports.
  • Greeted visitors and determined whether should be given access to specific individuals.
  • Operated scanners to make copies of correspondence and other printed material.
  • Arranged for employee onboarding by scheduling training and organizing training material.
  • Interpreted administrative and operating policies and procedures for employees.

Customer Service

Walmart
04.2021 - 02.2022
  • Utilize Point of Sale equipment to ring goods and services for customers.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Supervise others and provide on-the-job training.
  • Resolve customer inquiries and needs via phone.

Real Estate Agent

Keller Williams Market Pro Realty
11.2016 - 10.2017
  • Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
  • Compare a property with similar properties that have recently sold to determine its competitive market price.
  • Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
  • Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
  • Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.

Real Estate Agent

Coldwell Banker Harris-McHaney & Faucette Realty
11.2015 - 11.2016

Taxi Service

Ambassador Transportation
02.2015 - 11.2016
  • Drive company vehicles to transport passengers.
  • Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations.
  • Provide passengers with assistance entering and exiting vehicles, and help them with any luggage.
  • Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for passenger service.
  • Provide passengers with information about the local area and points of interest, or give advice on hotels and restaurants.

Receptionist and Bookkeeping

ARCO Excavation & Paving
03.2012 - 12.2013
  • Greet vendors and persons entering establishment, determine nature and purpose of visit, and direct them to specific area.
  • Data entry including filing and maintaining records.
  • Answer phones.
  • Reconcile statements for credit cards, fuel tracking, and asset tracking.

Education

HIGH SCHOOL DIPLOMA -

BENTONVILLE HIGH SCHOOL
Bentonville, AR
05.2006

Skills

  • People Management
  • Data Entry
  • Cash Management
  • Retail Audit
  • Management
  • Leadership
  • Document Filing and Retrieval
  • Records Management
  • Databases
  • Visitor Greeting
  • Executive Schedule Management
  • Meeting Agenda Preparation
  • Calendar and Scheduling Software
  • Social Media Knowledge
  • Excel
  • Spreadsheets
  • Office Supplies and Inventory
  • Event Calendar Management
  • Financial processing
  • Document management
  • Schedule coordination
  • Customer communication
  • Time management
  • Record keeping
  • Attention to detail
  • Effective collaboration
  • Relationship building
  • Telephone reception
  • Bookkeeping
  • Tax preparation

Timeline

Office Administrator

Worden and Worden CPA's
11.2024 - Current

Bartender

Top Golf
05.2024 - 04.2025

Frontline Member Specialist

Sam's Club
09.2023 - 07.2024

Executive Assistant

12 Stones NWA brokered by Exp Realty
02.2022 - 03.2023

Customer Service

Walmart
04.2021 - 02.2022

Real Estate Agent

Keller Williams Market Pro Realty
11.2016 - 10.2017

Real Estate Agent

Coldwell Banker Harris-McHaney & Faucette Realty
11.2015 - 11.2016

Taxi Service

Ambassador Transportation
02.2015 - 11.2016

Receptionist and Bookkeeping

ARCO Excavation & Paving
03.2012 - 12.2013

HIGH SCHOOL DIPLOMA -

BENTONVILLE HIGH SCHOOL

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Lindsey Donathan