Lindsey Hughes
Maumelle
Summary
Results-driven IT Technical Operations Lead known for exceptional productivity and efficiency in task completion. Specialize in system administration, production control operations, and user support. Excel in leadership, problem-solving, and communication, ensuring seamless operation and team synergy. Contribute to organizational success through proactive issue resolution and innovative technology deployment.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
IT Technical Operations Lead
Dillard's
Littlerock
05.2025 - Current
- Led daily IT operations to ensure system reliability and performance.
- Managed incident response processes to minimize downtime and restore services.
- Coordinated cross-departmental communication to resolve technical issues efficiently.
- Developed standard operating procedures for IT support workflows and documentation.
- Mentored junior staff on troubleshooting techniques and best practices in IT support.
- Coordinated with internal teams to develop solutions that meet business needs.
- Assisted in setting up virtual private networks for remote access by authorized personnel.
- Prepared detailed documentation related to IT operations including procedures, diagrams.
- Provided technical support for users on a variety of hardware, software, and network issues.
- Provided technical and operational support for entire organization.
Production Control Analyst
Dillard's
Littlerock
05.2021 - 05.2025
- Managed and updated production control systems for accuracy and efficiency.
- Developed reports on production performance to inform strategic decisions.
- Trained team members on best practices for production control procedures.
- Developed standard operating procedures for all areas of the production process.
Clerical Associate
Dillard's
Maumelle
06.2017 - 05.2021
- Maintained accurate inventory records and organized stockroom supplies.
- Collaborated with team members to ensure smooth daily operations.
- Scanned documents into digital format for storage purposes.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Associate
Dillard's
Maumelle
05.2014 - 06.2017
- Collaborated with team members to streamline daily operational processes.
- Handled customer inquiries and resolved issues in a timely manner.
- Provided customer service support for inquiries, complaints, and returns.
- Ensured compliance with company safety regulations at all times while on the job.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Education
Bachelor of Science - Psychology
University of Central Arkansas
Conway, Arkansas, AR 08.2014 - 05.2021
Skills
- System reliability
- Incident response
- Cross-departmental communication
- IT procedure development
- Technical support
- Training and mentoring
- Problem solving
- Adaptive learning
- Time management
- Data center management
Timeline
IT Technical Operations Lead
Dillard's
05.2025 - Current
Production Control Analyst
Dillard's
05.2021 - 05.2025
Clerical Associate
Dillard's
06.2017 - 05.2021
Bachelor of Science - Psychology
University of Central Arkansas
08.2014 - 05.2021
Associate
Dillard's
05.2014 - 06.2017