Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsey Hughes

Maumelle

Summary

Results-driven IT Technical Operations Lead known for exceptional productivity and efficiency in task completion. Specialize in system administration, production control operations, and user support. Excel in leadership, problem-solving, and communication, ensuring seamless operation and team synergy. Contribute to organizational success through proactive issue resolution and innovative technology deployment.

Overview

12
12
years of professional experience
7
7
years of post-secondary education

Work History

IT Technical Operations Lead

Dillard's
Littlerock
05.2025 - Current
  • Led daily IT operations to ensure system reliability and performance.
  • Managed incident response processes to minimize downtime and restore services.
  • Coordinated cross-departmental communication to resolve technical issues efficiently.
  • Developed standard operating procedures for IT support workflows and documentation.
  • Mentored junior staff on troubleshooting techniques and best practices in IT support.
  • Coordinated with internal teams to develop solutions that meet business needs.
  • Assisted in setting up virtual private networks for remote access by authorized personnel.
  • Prepared detailed documentation related to IT operations including procedures, diagrams.
  • Provided technical support for users on a variety of hardware, software, and network issues.
  • Provided technical and operational support for entire organization.

Production Control Analyst

Dillard's
Littlerock
05.2021 - 05.2025
  • Managed and updated production control systems for accuracy and efficiency.
  • Developed reports on production performance to inform strategic decisions.
  • Trained team members on best practices for production control procedures.
  • Developed standard operating procedures for all areas of the production process.

Clerical Associate

Dillard's
Maumelle
06.2017 - 05.2021
  • Maintained accurate inventory records and organized stockroom supplies.
  • Collaborated with team members to ensure smooth daily operations.
  • Scanned documents into digital format for storage purposes.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Associate

Dillard's
Maumelle
05.2014 - 06.2017
  • Collaborated with team members to streamline daily operational processes.
  • Handled customer inquiries and resolved issues in a timely manner.
  • Provided customer service support for inquiries, complaints, and returns.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Managed multiple tasks simultaneously while maintaining attention to detail.

Education

Bachelor of Science - Psychology

University of Central Arkansas
Conway, Arkansas, AR
08.2014 - 05.2021

Skills

  • System reliability
  • Incident response
  • Cross-departmental communication
  • IT procedure development
  • Technical support
  • Training and mentoring
  • Problem solving
  • Adaptive learning
  • Time management
  • Data center management

Timeline

IT Technical Operations Lead

Dillard's
05.2025 - Current

Production Control Analyst

Dillard's
05.2021 - 05.2025

Clerical Associate

Dillard's
06.2017 - 05.2021

Bachelor of Science - Psychology

University of Central Arkansas
08.2014 - 05.2021

Associate

Dillard's
05.2014 - 06.2017
Lindsey Hughes