Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic
Lindsey Kelley

Lindsey Kelley

Farmington

Summary

Seasoned Executive Assistant with comprehensive experience in supporting top-tier executives, including CEOs. Known for strategic planning, project management and enhancing office efficiency. Strengths include communication skills, multitasking abilities, and problem-solving expertise. Significant impact made in previous roles by improving administrative processes and contributing to overall organizational success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Executive Assistant to the Chief Executive Officer

Wilkins Consulting, LLC
Rogers
08.2024 - Current
  • Managed executive calendar and scheduled meetings for the CEO.
  • Prepared meeting agendas and documentation for board presentations.
  • Oversaw communication between the CEO and internal/external stakeholders.
  • Maintained confidentiality while handling sensitive information and documents.
  • Assisted the CEO with administrative tasks such as scheduling, travel arrangements and expense reports.
  • Managed special projects as assigned by the CEO in a timely manner.
  • Organized meetings and conference calls for the CEO and ensured all necessary materials were prepared in advance.
  • Provided support to other executives within the organization as required.
  • Responded promptly to inquiries from internal staff members regarding any issues related to their roles or responsibilities.

Director of Operations

Large Practice Sales
Dallas
10.2019 - 08.2024
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Led cross-functional teams for the successful completion of projects, resulting in increased productivity.
  • Developed and executed strategic plans to achieve organizational goals, and drive sustainable growth.
  • Client-facing.
  • Collaborated with sales leadership, including practice owners, to drive prospecting and enhance engagement through sales promotions.
  • Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
  • Managed complex projects to successful completion, ensuring timely delivery of results to the CEO.
  • Developed comprehensive onboarding programs to facilitate the smooth integration of new employees into the organization.
  • Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
  • Developed operational strategies to enhance efficiency in practice sales.
  • Oversaw daily operations to ensure seamless workflow across departments.
  • Trained and mentored staff to improve team performance and collaboration.
  • Evaluated operational processes for continuous improvement and effectiveness.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Created policies and procedures for improved workflow processes.

Licensed Insurance Account Manager

State Farm Insurance- Darryl Andrews Office
04.2016 - 10.2019
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
  • Retained existing book of business around $2 million in revenue by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
  • Expanded referral network through proactive relationship building with community partners, such as real estate agents and financial planners.
  • Worked directly for broker and produced Human Resource materials such as; policy manuals, employee evaluation processes and employee manuals.
  • Responsible for recruiting all licensed and non licensed team members as well as their onboarding and training.

Accounts Receivable Coordinator

Arkansas Dentistry & Braces
01.2014 - 04.2016
  • Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
  • Enhanced cash flow by diligently managing customer credit limits and payment terms.
  • Collaborated with sales teams to address customer disputes, resulting in prompt resolution and maintained relationships.
  • Increased efficiency by automating routine tasks, such as generating reports and sending reminders for overdue payments.
  • Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
  • Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
  • Provided training to new employees on company-specific accounts receivable processes, fostering team cohesion and knowledge sharing.
  • Hired and managed an entire call center- consisting of a team of 20; which answered all incoming calls for 26+ locations, all the dental billing claims and payment plans.

Education

Some College (No Degree) - Kinesiology

University of Arkansas
Fayetteville, AR

Skills

  • Strategic planning and execution
  • Organizational skills
  • Confidentiality maintenance
  • Client relationship management
  • Executive support
  • Travel arrangements
  • Schedule & calendar planning
  • Human resources management (HRM)
  • Process improvement
  • Leadership development
  • Client acquisition
  • Effective communication
  • Problem solving
  • Brand management
  • Time management
  • Customer retention
  • Attention to detail
  • Consultative sales

Accomplishments

  • Employee of the Year- Arkansas Dentistry and Braces- 2014

Certification

  • Notary Public- Washington County- #12701337

References

References available upon request.

Timeline

Executive Assistant to the Chief Executive Officer

Wilkins Consulting, LLC
08.2024 - Current

Director of Operations

Large Practice Sales
10.2019 - 08.2024

Licensed Insurance Account Manager

State Farm Insurance- Darryl Andrews Office
04.2016 - 10.2019

Accounts Receivable Coordinator

Arkansas Dentistry & Braces
01.2014 - 04.2016

Some College (No Degree) - Kinesiology

University of Arkansas

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Lindsey Kelley