Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linzy Taylor

Star City,AR

Summary

Delivered technical support and quality assurance as IT Help Desk Technician and Lab Technician, ensuring optimal system performance.

Overview

7
7
years of professional experience

Work History

Labratory Technician

Envirapac Monticello
08.2021 - 11.2025
  • Analyzed sample data using advanced laboratory equipment and software tools.
  • Maintained accurate records of test results and laboratory procedures for quality assurance.
  • Operated and maintained laboratory equipment, performing regular calibrations and troubleshooting as needed.
  • Trained new associates in laboratory procedures and standards.
  • Conducted routine laboratory tests ensuring adherence to safety protocols and quality standards.
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.

Help Desk Technician

Jefferson Regional Medical Center
12.2018 - 01.2021
  • Provided technical support for hardware and software issues, ensuring prompt resolution for user inquiries.
  • Diagnosed and resolved network connectivity problems, maintaining optimal system performance for staff.
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.

Education

Associate of Applied Science - Computer Networking

Southeast Arkansas College
Pine Bluff, AR
12.2018

Skills

  • Laboratory equipment operation
  • Test result documentation
  • Network troubleshooting
  • Hardware installation and repair
  • Remote support services
  • Software troubleshooting
  • Hardware repair
  • Remote support
  • Microsoft Office experience

Timeline

Labratory Technician

Envirapac Monticello
08.2021 - 11.2025

Help Desk Technician

Jefferson Regional Medical Center
12.2018 - 01.2021

Associate of Applied Science - Computer Networking

Southeast Arkansas College
Linzy Taylor