Help Desk Technician
Jefferson Regional Medical Center
12.2018 - 01.2021
- Provided technical support for hardware and software issues, ensuring prompt resolution for user inquiries.
- Diagnosed and resolved network connectivity problems, maintaining optimal system performance for staff.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.