Summary
Overview
Work History
Skills
Timeline
Generic

LIsa Baker

Greenbrier

Summary

Proven leader and efficient Delivery Driver with a track record of enhancing customer satisfaction and fostering strong relationships at O'Reilly Auto Parts. Leveraged attention to detail and exceptional teamwork skills to ensure timely and accurate deliveries, achieving a zero-accident record. Skilled in inventory management and problem-solving, consistently improving operational efficiency.

Overview

13
13
years of professional experience

Work History

Delivery Driver

O'Reilly Auto Parts
03.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Fostered positive working relationships with regular customers.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Kept detailed records of deliveries and money received from customers.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.

Ðeli Manager

Hickory Plains One Stop
04.2012 - 05.2014
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Collaborated with store management to achieve overall operational goals, contributing to store success.
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Created enticing deli displays that showcased featured products and attracted customers to the department.
  • Inventoried food products and associated materials on weekly basis.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
  • Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
  • Developed pricing strategies to maximize profits while maintaining customer satisfaction.
  • Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
  • Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.

Co-Owner/ Labrador

C and L Custom Remodeling
05.2014 - 06.2022
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Clean driving record
  • Safe driving record
  • Order picking and processing
  • Stocking and inventory
  • Inventory management
  • Clean MVR

Timeline

Delivery Driver

O'Reilly Auto Parts
03.2023 - Current

Co-Owner/ Labrador

C and L Custom Remodeling
05.2014 - 06.2022

Ðeli Manager

Hickory Plains One Stop
04.2012 - 05.2014

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LIsa Baker