Lisa Fields
El Dorado
Summary
Accomplished Bartender at Club 10at American Legion Post 10, adept in staff training and fostering customer loyalty through attentive service. Expert in alcohol safety and sales upselling, significantly enhancing guest experience and safety. Skilled in both cash handling and classic cocktails, ensuring compliance and quality control. Attentive Bartender with passion for variety and flavor profile of varying spirits, cocktails and wines. Dedicated to thoughtful customer experience design and bar theme adherence. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Head Bartender
Club 10 At American Legion Post 10
09.2017 - 11.2023
- Performed opening and closing duties, printing sales reports, preparing cash drawers, and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Followed strict recipes and drink measurements to minimize product used.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Private Bartender
Multiple Locations Across KS, Mo, AR, TX,
09.1994 - 09.2017
- Enhanced customer satisfaction by providing personalized beverage recommendations based on individual preferences.
- Provided exceptional service by accommodating special requests and addressing any concerns promptly and professionally.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed strong rapport with clientele, resulting in increased customer loyalty and word-of-mouth referrals.
- Maintained compliance with local liquor laws by properly checking identification for age verification.
- Ensured guest safety by monitoring alcohol consumption and intervening when necessary to prevent overconsumption.
- Elevated the guest experience by providing visually appealing garnishes and presentation techniques for drinks served.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender /Waitress
Little Margies Road Map
07.2015 - 06.2017
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor of Science - Criminal Justice And Psychology
Southern Arkansas University
Magnolia AR05.2008
Skills
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Attentive service
- Cash handling expertise
- Taking inventory
- Wine and liquor knowledge
- Quality Control Standards
- Suggestive Selling
- Measurement accuracy
- Sanitation
- Sales and Upselling Techniques
- Classic cocktails
Certification
- CPR- American Red Cross
- Arkansas Alcohol Seller Server Licensed -May 2023
Timeline
Head Bartender
Club 10 At American Legion Post 10
09.2017 - 11.2023
Bartender /Waitress
Little Margies Road Map
07.2015 - 06.2017
Private Bartender
Multiple Locations Across KS, Mo, AR, TX,
09.1994 - 09.2017
Bachelor of Science - Criminal Justice And Psychology
Southern Arkansas University
- CPR- American Red Cross
- Arkansas Alcohol Seller Server Licensed -May 2023
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