Lisa Gregory

Streamlined order fulfillment for club pick-up, ensuring timely and accurate service delivery.

Identified and gathered merchandise from sales floor to support efficient sales operations.

Oversaw the placement and arrangement of orders in staging areas to ensure timely processing and fulfillment.

Conducted thorough inspections to maintain optimal quality and freshness for all orders delivered.

Coordinated the timely transfer of orders to members' vehicles for seamless service.

• Ensured high levels of customer satisfaction by efficiently managing inquiries and resolving concerns.
• Evaluated operational procedures within customer service department to enhance efficiency and effectiveness.
• Collaborated effectively with diverse teams to achieve project goals. Supported team members in completing tasks efficiently. Contributed to a positive team environment through open communication.

• Managed store operations with a focus on maintaining smooth workflow and achieving high levels of customer satisfaction.
• Facilitated training and mentorship programs to enhance staff expertise in product knowledge and customer service standards.
• Directed inventory control processes to ensure optimal stock levels and reduce excess waste.
• Designed targeted promotional initiatives aimed at boosting sales performance and fostering customer engagement.
• Developed and maintained employee schedules to ensure adequate staffing levels.
• Assisted in balancing cash drawers and processing bank deposits. Helped maintain accurate financial records through regular reconciliation. Supported team members in ensuring compliance with financial procedures.
• Conducted regular audits to ensure adherence to health and safety regulations.

• Responsible for daily orders and efficient processing of incoming shipments
• maintained a daily inventory count
• leaded hiring events
• updated employee schedule weekly
• conducted weekly and seasonal resets of each department
• processed 6-20 pallets of new freight daily
• participated in hiring, coaching, ad termination of employees
• cultivated customer satisfaction through social interactions and assistance

• Responsible for 20+ associates on the daily schedule for tasks and assignments
• MOD when manager was not in the building
• Completed all major resets each season
• Trained and developed new associates
• Volunteered and worked in each department
• Forklift Certified

• Cultivated relationships with established accounts to source freight, optimizing transportation solutions.
• Facilitated appointment scheduling for deliveries and pickups, optimizing operational efficiency.
• Fostered positive relationships within the organization to support teamwork and communication.