Lisa M. Chapman
Pea Ridge
Summary
Helpful HIM professional commended as valuable team player, with extensive skill set in all required systems for process completion. Utilizes problem-solving skills to ensure optimal patient centered results. Strong focus on team collaborating and efficiency improvements. Responsive to Leadership direction, known for effective problem solving and delivering high quality outcomes. Acts as liaison between Team members, Leaders and customers to facilitate accurate delivery of confidential health information according to HIPAA guidelines, regulations and strict standards.
Overview
20
20
years of professional experience
Work History
Senior ROI Technician AUDIT Team
Banner Health
02.2018 - Current
- Coordinate and process requests for confidential information according to HIPAA guidelines for entire Banner Health inpatient, outpatient and clinic entities, Comply with Federal, state and regulatory guidelines, Facilitate high quality customer service to internal and external customers, Monitor and report daily workflow statistics, Respond to questions from HIM staff and ADR Team to ensure clarification of requests, Correspond with other Banner Health departments to align services for completion of requests, Assist with training and orientation of staff, Attention to detail, Perform functions according to Banner Health policies.
HIMS Sr Technician STAT Fax Team, Patient Relations Administrative Assistant
Banner Health
01.2006 - 01.2018
- Manage workflow lists according to priority level, respond to customer inquiries, Process requests for confidential health information, accordingly, using electronic records system and distribution methods, Comply with department requirements for meeting productivity standards, Monthly reporting statistics. Performed various necessary job functions for HIM department, Worked alongside Director for Patient Relations, as Patient Relations Assistant in response to patient care concerns for Banner Health.
Education
Certified Outpatient Coding -
AAPC
Salt Lake City, UT01.2019
Medical Terminology - undefined
Gateway Rio Salado College
Phoenix, AZ01.2008
Certified Pharmacy Technician - undefined
Walgreens
Chicago, IL01.2023
Skills
- Meticulous attention to detail
- Service excellence
- Maintains composure in challenging situations
- Strong organizational skills
Acquired knowledge professional purpose
Stay current with regulatory guidelines to maintain a level of professional integrity.. Continue education to achieve professional and personal growth. To deliver exceptional service while fostering a culture of integrity and collaboration. Encourage Team building within the organization as well as collaboration with external requestors.
Timeline
Senior ROI Technician AUDIT Team
Banner Health
02.2018 - Current
HIMS Sr Technician STAT Fax Team, Patient Relations Administrative Assistant
Banner Health
01.2006 - 01.2018
Medical Terminology - undefined
Gateway Rio Salado College
Certified Pharmacy Technician - undefined
Walgreens
Certified Outpatient Coding -
AAPC
Similar Profiles
Emily KomadinaEmily Komadina
Registered Nurse at Banner HealthRegistered Nurse at Banner Health
Paola VillarrealPaola Villarreal
Registered Nurse at Banner HealthRegistered Nurse at Banner Health
Hannah PennimanHannah Penniman
Patient Financial Services Representative at Banner HealthPatient Financial Services Representative at Banner Health
Megan MedinaMegan Medina
Senior Behavioral Health Technician at Banner HealthSenior Behavioral Health Technician at Banner Health
Mercedes KimballMercedes Kimball
Road Service Coordinator at JB HuntRoad Service Coordinator at JB Hunt