Lisandro Riccieri
Buenos Aires
Summary
Enthusiastic Customer Service Representative with a reputation for exceeding passenger expectations. Adept at managing airport dynamics, ensuring a harmonious atmosphere and addressing passenger needs with professionalism. Trained in emergency response and customer service excellence. Committed to creating an enjoyable travel experience for every traveler.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Representative
Aerolineas Argentinas
11.2012 - Current
- Verifying and inspecting passenger documentation.
- Calm and reassure nervous passengers.
- Provide assistance for people who are checking-in, making reservations, rebooking a flight, and checking in baggage.
Airport Instructor
Aerolineas Argentinas
07.2023 - Current
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Improved student comprehension by incorporating diverse teaching methods and materials.
Education
Public Speaking Degree - Public Speaking
Universidad Nacional De Lomas De Zamora
Lomas De Zamora, Buenos Aires05.2011
Bachelor Of Social Science - Customer Service Management
- Nuestra Señora De Luján, Adrogué
Adrogué, Buenos Aires12.2010
Skills
- Airline operations
- Emergency response training
- Crew coordination
- Conflict resolution
- Leadership
- Cultural sensibility
- Strong decision-making skills
- Communication
- Attention to detail
- Team collaboration
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
Portu
Intermediate (B1)
Timeline
Airport Instructor
Aerolineas Argentinas
07.2023 - Current
Senior Customer Service Representative
Aerolineas Argentinas
11.2012 - Current
Public Speaking Degree - Public Speaking
Universidad Nacional De Lomas De Zamora
Bachelor Of Social Science - Customer Service Management
- Nuestra Señora De Luján, Adrogué
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