Jasmine Carter
Little Rock
Summary
Administrative assistant with over 3 years of experience enhancing customer satisfaction. Proven ability to resolve inquiries quickly while maintaining accurate records. Consistently exceeds performance metrics and improves operational efficiency. Skilled multitasker dedicated to providing high-quality support in dynamic environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
Little Rock
10.2024 - Current
- Resolved customer inquiries promptly via phone and email channels.
- Utilized active listening skills to clarify information and de-escalate conflicts.
- Documented and tracked customer issues in CRM, enabling timely resolutions.
- Consistently exceeded performance and quality standards, achieving customer support objectives.
- Executed clerical and administrative duties to enhance on-site support.
- Maintained accurate accounts and records to streamline operations.
Patient Access Specialist III
Continuum Global Solutions
11.2022 - 10.2024
- Interview patients and conduct an analysis of potential eligibility for Medicaid and hospital charity programs.
- Screen uninsured patients for Medicaid and other programs, complete Medicaid applications for qualified applicants.
- Verify patient's insurance eligibility and other pertinent information according to HIPAA regulations and hospital policies.
- Obtain accurate and detailed diagnostic, demographic and financial information for patients requesting emergency hospital services.
- Obtain all necessary documentation prior to surgery such as proof of identification, copy of insurance and require insurance referrals.
- Addressed patient needs while adhering to regulatory and hospital standards.
- Managed time effectively and multitasked to navigate challenges in administrative and clinical settings.
- Performed remote work duties to maintain continuity of patient access services.
Customer Service Representative
AT&T
Little Rock
08.2018 - 11.2022
- Ability to drive positive customer experience through interacting with customers face to face
- Delivered accurate product knowledge to address individual consumer needs
- Maintain a relationship with the customer throughout the entire process when they opt into the services
- Provided insights and options to potential customers, comparing local competitors to facilitate informed decision-making
- Execute customer-facing promotional offerings within their assigned region
- Communicated sales trends to customer service team, supporting revenue growth across company and team
- Introduced creative ideas to customer service team, improving service quality for customers and clients
- Continuously improve through feedback and coaching
Education
Associate of Office Administration -
Pulaski Technical College
Little Rock, ARHigh School Diploma -
Starkville High School
Starkville, MS 08.2006 - 06.2010
Skills
- Customer service
- Insurance verification
- Data entry
- Administrative tasks
- Efficient documentation
- Microsoft Office proficiency
- Time management
- Problem-solving techniques
- Conflict resolution
- Team collaboration
- Communication skills
- Professional demeanor
References
- Aliyah Fisher , 501-237-6501, Mentor since 2019
- Tequila Donahue 501-943-9538, Counselor since 2021
Timeline
Customer Service Representative
Arise Virtual Solutions Inc.
10.2024 - Current
Patient Access Specialist III
Continuum Global Solutions
11.2022 - 10.2024
Customer Service Representative
AT&T
08.2018 - 11.2022
High School Diploma -
Starkville High School
08.2006 - 06.2010
Associate of Office Administration -
Pulaski Technical College