Logan Boyd
Little Rock
Summary
Professional with comprehensive experience in customer service leadership. Proven track record in driving team performance, resolving issues, and enhancing customer satisfaction. Strong focus on fostering collaboration, adapting to changing needs, and ensuring reliable service delivery. Skilled in conflict resolution, team training, and performance management.
Overview
7
7
years of professional experience
Work History
Customer Service Team Lead
Circle K
06.2024 - Current
- Training new team members by relaying information on company procedures and safety requirements.
- Maintaining a overall safe work environment with employee training programs and enforcement of safety procedures.
- Supervising day-to-day customer service operations to provide staff with guidance and drive productivity.
- Supporting representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Ensuring the store is fully stocked by ordering supplies and coordinating deliveries.
Communications Coordinator
T.A.K.E RESOURCE CENTER
08.2019 - 06.2024
- Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.
- Increased event attendance through targeted marketing efforts, resulting in higher levels of community engagement.
- Wrote and edited content for operations, marketing and public relations needs.
- Took photographs and videos during special events for promotional materials and social media pages.
Merchandising Team Member
Home Depot
09.2017 - 01.2020
- Maintained cleanliness and orderliness of store fixtures, contributing to an overall positive shopping experience for customers.
- Conducted regular price audits, maintaining accurate pricing throughout the store.
- Coordinated with vendors regarding product deliveries and display setups.
Education
High School Diploma -
Parkview Magnet High
Little Rock, Arkansas06.2009
Skills
- Customer satisfaction
- Staff education and training
- Team management
- Multitasking and organization
- Time management
- Leadership development
Hobbies and Interests
- Literature
- Art
- Yoga
- Traveling
Timeline
Customer Service Team Lead
Circle K
06.2024 - Current
Communications Coordinator
T.A.K.E RESOURCE CENTER
08.2019 - 06.2024
Merchandising Team Member
Home Depot
09.2017 - 01.2020
High School Diploma -
Parkview Magnet High
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