Dynamic Operations Manager with a focus on team leadership and training development. Skilled in process improvement and logistics coordination, leading to heightened productivity and enhanced customer satisfaction throughout installation projects.
Overview
9
9
years of professional experience
Work History
Installation Coordinator
Mr Sparky
Rogers
08.2025 - Current
Coordinated installation schedules for residential electrical projects.
Communicated with clients to confirm project details and timelines.
Managed inventory of materials needed for electrical installations.
Collaborated with electricians to ensure proper installation procedures.
Organized training sessions for new installation team members.
Assisted in resolving customer inquiries and service issues promptly.
Worked closely with sales team members to ensure customer satisfaction was achieved throughout the entire installation process.
Analyzed data collected from installed systems for potential performance improvements.
Operations Manager
Mr Sparky
Phoenix
06.2024 - 08.2025
Streamlined daily operations to enhance team efficiency and productivity.
Coordinated logistics and supply chain activities for optimal resource allocation.
Developed training programs to improve staff skills and operational knowledge.
Managed inventory levels and ensured timely replenishment of stock items.
Implemented process improvements to reduce waste and increase workflow efficiency.
Monitored compliance with safety regulations and maintained a safe work environment.
Assessed training needs through employee surveys and performance reviews.
Coordinated onboarding sessions for new hires to ensure smooth integration.
Mentored junior trainers, providing guidance on best practices and methodologies.
Technician
Mr Sparky
Phoenix
03.2022 - 07.2024
Installed and maintained electrical systems in residential properties.
Diagnosed electrical issues and provided effective solutions for customers.
Collaborated with team members to ensure timely project completion.
Conducted routine inspections to ensure compliance with safety standards.
Educated clients on product features and benefits.
Assisted customers in selecting electrical products and solutions.
Collaborated with team members to ensure excellent customer service.
Field Supervisor
Smithludwig Electric
Phoenix
06.2020 - 01.2022
Supervised field teams to ensure adherence to safety protocols and standards.
Coordinated daily operations and schedules for electrical installation projects.
Trained new employees on equipment usage and safety procedures.
Monitored project progress and provided real-time updates to management.
Residential Wireman
Lanehart Electric
Nashville
01.2018 - 06.2020
Installed electrical wiring and components in residential and commercial buildings.
Interpreted blueprints to determine electrical layout and installation procedures.
Conducted routine inspections on electrical systems for safety compliance.
Led team meetings to align on project goals and timelines.
Apprentice Electrician
Lanehart Electric
Nashville
03.2017 - 01.2018
Learned to read blueprints and electrical schematics effectively.
Followed safety protocols while using hand and power tools.
Assisted licensed electricians with wiring installations and repairs.
Supported team in troubleshooting electrical issues on-site.
Maintained cleanliness and organization of work areas and tools.
Lead Electrician at Utah's Best Home Pros / Mr. Sparky of Salt Lake / Mountain View ElectricLead Electrician at Utah's Best Home Pros / Mr. Sparky of Salt Lake / Mountain View Electric