Logan Winstead
Sherwood
Summary
Skilled in maintaining high levels of customer satisfaction and adept at managing customer complaints. With background in implementing effective solutions to enhance customer experience while ensuring adherence to company policies. Strengths include problem-solving, communication skills, and ability to work under pressure. Previous roles have resulted in improved customer retention rates and positive brand image through consistent delivery of satisfactory service.
Overview
4
4
years of professional experience
Work History
Cabinet Builder
Capital Custom Cabinets
North Little Rock
2024.01 - Current
- Built Custom Cabinets.
- Finished cabinets after they're built.
- Building drawer boxes and saddles to be installed during the finishing process.
- Work in a timely manner to complete jobs by a certain install date.
- Brief work in installing and completing service calls on a job site.
Lawn Care Business Owner
Myself
Sherwood
2022.03 - Current
- Provided estimates to potential clients based on their individual needs.
- Inspected properties before beginning work to identify existing issues or special requirements.
- Managed a team of lawn technicians to ensure quality service delivery.
- Resolved customer complaints promptly and professionally.
- Scheduled appointments with customers for lawn care services.
- Established quality control procedures to guarantee customer satisfaction.
- Identified and targeted business opportunities from new and existing clients.
Banquet Captain
Wyndham Riverfront
North Little Rock
2021.07 - 2025.03
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Organized banquet staff to ensure efficient service of guests.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Inspected banquet areas before each event to ensure they met standards of cleanliness.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Monitored guest satisfaction levels throughout event duration.
- Managed a team of banquet servers, assigning tasks and monitoring performance for quality service.
Education
High School Diploma -
Jacksonville High School
Jacksonville, AR2021-05
Skills
- Quality control
- Customer service
- Team leadership
- Time management
- Problem solving
- Planning
- Decision-making
- Active listening
- Self motivation
- Multitasking
References
References available upon request.
Timeline
Cabinet Builder
Capital Custom Cabinets
2024.01 - Current
Lawn Care Business Owner
Myself
2022.03 - Current
Banquet Captain
Wyndham Riverfront
2021.07 - 2025.03
High School Diploma -
Jacksonville High School