Lorena Pompa
Centerton
Summary
Excellent time management skills with demonstrated ability to prioritize and handle multiple projects in fast-paced environments. Strong interpersonal and communication skills with the ability to collaborate with diverse individuals. Adaptable team player recognized for willingness to learn and teach newly acquired skills. Highly trustworthy, ethical, and discreet.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Summit Utilities
- Provide exceptional customer service and meet all customer needs.
- Ability to use independent judgement to prioritize work to meet goals (Quality, service orders, levels and calls)
- Responsible for processing service orders for move in and outs, emergency calls, request.
- Responsible for billing inquires, initiating transfers, canceling service and creating new accounts.
- Achieved good customer relations by encouraging AMB (Average Monthly billing and Payment plans)
- Utilize Various software including SAP, Power BI, Google research, Knowledge base, Equifax.
- Culturally Proficient
Sanitation Supervisor
QSI-Simmons Plant 2
01.2023 - Current
- Supervised and coordinated daily sanitation operations to ensure compliance with safety, hygiene, and regulatory standards.
- Conducted routine inspections of equipment and facilities to maintain cleanliness and prevent contamination.
- Trained and managed a team of sanitation workers, assigning tasks and monitoring performance to ensure efficiency and consistency.
- Maintained accurate records of cleaning schedules, chemical usage, and sanitation logs for audits and internal reviews.
- Ensured proper handling and storage of cleaning chemicals in compliance with OSHA and company policies.
- Collaborated with production and quality assurance teams to identify and address sanitation issues promptly.
- Implemented continuous improvement initiatives to enhance sanitation procedures and reduce downtime.
- Responded to sanitation-related incidents and implemented corrective actions to prevent reoccurrence.
- Scheduled deep cleans and sanitation procedures around production schedules to minimize disruption.
- Supported the development and execution of HACCP and GMP programs.
Customer Service Representative
Americold Logistics
01.2022 - 01.2023
- Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints
- Essential Functions:
- Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
- Reports customer feedback to management.
- Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
- Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
- Assures proper invoicing of accounts by verifying computer-generated invoices.
- Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
- Schedule loads as required.
- Maintain updated reports to ensure all loads are empty and closed.
- Resolve refused product, over, short and damaged (OS&D) orders.
- Follow attendance policy, show up for work on time and ready to work assigned shifts.
- Perform other duties as required and assigned.
Customer Services Sales/ Lab Technician
George’s
01.2018 - 01.2022
- Customer Service Sales
- Consistently display professionalism to internal & external customers
- Handles confidential information appropriately
- Proficiency in GMenu functionality & other George’s systems used to perform job functions
- Utilize call sheet to track customer order schedules, missing orders, etc.
- Enter complaints, report to appropriate QA team, log in tracking tool
- Review Billing Edits & Resolve Issues
- Responds to requests in a timely manner; sets priorities, meets deadlines, skilled in time management & organization
- Lab Technician
- Work with management to ensure lab is being handled correctly along Company Government and ISO guidelines are being met.
- Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) met regulatory requirements.
- Micro Lab tested all received samples for any bacterial growth (Sal, Campy, E-coli, APC, EB)
- Running PCR assays transferring and documenting all accurate results in a timely manner.
- Reporting, Receiving, reviewing, and recording all incoming inventory for laboratory supplies
- Report and record all safety/quality problems to FSQA team.
- Maintained GMP’s and excellent housekeeping practices throughout the shift
- Data entry, Filing, Weekly office runs.
Safety Trainer/ Human Resource Assistant
QSI
01.2016 - 01.2018
- Conducted Orientation for 50+ new hires
- General clerical duties
- Safety walks out on floors to make sure all employees were following all safety company procedures.
- Accounts Payable and Receivable
- Conducted Safety meetings for Bilingual employees
- Conducted New Hire General Safety training for both English and Spanish employees.
- Assisting with the recruitment and selection process.
Customer Service Representative
Deffenbaugh
01.2015 - 01.2016
- Provided Customer Support for customers; resolve issues as appropriate.
- Greeted customers in a polite and friendly manner.
- Sell containers and other items to customers
- Assist customers by providing information and resolving their complaints
- Strong interpersonal skills and decision making
- Apply problem solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary
- Answer incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs.
Skills
- Bilingual English/Spanish
- Excellent Customer Service
- Detail Oriented
Timeline
Sanitation Supervisor
QSI-Simmons Plant 2
01.2023 - Current
Customer Service Representative
Americold Logistics
01.2022 - 01.2023
Customer Services Sales/ Lab Technician
George’s
01.2018 - 01.2022
Safety Trainer/ Human Resource Assistant
QSI
01.2016 - 01.2018
Customer Service Representative
Deffenbaugh
01.2015 - 01.2016
Customer Service Agent
Summit Utilities
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