Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorna Metz

Little Rock,AR

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills.

Overview

11
11
years of professional experience

Work History

Customer Solutions Collector

Ally Bank
06.2025 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Evaluated, researched and resolved discrepancies.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Used skip tracing and other techniques to locate debtors.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Patient Access Representative

Baptist Medical Center
12.2023 - Current
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
  • Streamlined billing processes for increased efficiency in managing patient accounts.
  • Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
  • Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
  • Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
  • Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
  • Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.

Store Lead Consultant

Fedex Office
08.2021 - Current
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks

Cashier

Sodexo
12.2019 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Sales Associate

Dillards Department Store
08.2018 - 12.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Administrative Assistant

Chris Metz Trucking
08.2014 - 08.2018
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers
  • Processed client payments and updated accounts
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport
  • Processed invoices and payments for dispatched orders to provide proof of transaction
  • Received new orders, prepared documentation, and assigned personnel

Education

Certificate - Medical Billing & Coding

University of Arkansas, Fayetteville
Little Rock, AR
09.2022

High School Diploma -

C. I .Gibson Senior High School
Nassau Bahamas
06.2002

Skills

  • Clerical Support
  • Team Collaboration
  • Customer Service
  • Multi-Line Phone Systems
  • Problem Resolution
  • Data Inputting
  • Repayment plan structuring
  • Billing and collections best practices
  • Account reviews
  • Collections processing
  • Repayment negotiations
  • Delinquent account management
  • Call center background
  • Call center experience
  • Skip tracing
  • Payment acceptance

Timeline

Customer Solutions Collector

Ally Bank
06.2025 - Current

Patient Access Representative

Baptist Medical Center
12.2023 - Current

Store Lead Consultant

Fedex Office
08.2021 - Current

Cashier

Sodexo
12.2019 - 07.2021

Sales Associate

Dillards Department Store
08.2018 - 12.2019

Administrative Assistant

Chris Metz Trucking
08.2014 - 08.2018

Certificate - Medical Billing & Coding

University of Arkansas, Fayetteville

High School Diploma -

C. I .Gibson Senior High School

Similar Profiles

CREATE PROFILE
Lorna Metz