Lourdes Hennessy
Rogers
Summary
Dynamic leader with expertise in health and safety compliance and employee training. Proven track record in optimizing operations and enhancing customer satisfaction. Successfully implemented strategies that increased efficiency and cultivated a collaborative team environment. Skilled in time management and scheduling, driving improvements in service delivery and operational excellence.
Overview
8
8
years of professional experience
Work History
Stand Manager
7Brew
05.2024 - 09.2025
- Developed training materials to enhance staff knowledge of product offerings and company standards.
- Facilitated regular team meetings to foster communication and address operational challenges proactively.
- Ensured compliance with all applicable laws and regulations pertaining to food safety, employee rights, and business operations within the stand manager role.
- Cultivated a loyal customer base through consistent delivery of high-quality products paired with friendly service interactions from staff members.
Stand Manager
7Brew
02.2023 - 05.2024
- Trained and mentored team members on operational best practices and customer engagement techniques.
- Implemented new inventory management strategies to streamline supply chain processes.
- Monitored performance metrics to identify areas for improvement and enhance service delivery.
- Collaborated with upper management to establish operational goals aligned with company objectives.
Senior Shift Lead
7Brew
09.2022 - 02.2023
- Helped mentor and train team members on operational procedures and customer engagement strategies.
- Developed and maintained effective communication between shifts to optimize team performance.
- Assisted the Stand Manager in making schedules, counting inventory, and placing truck orders.
Shift Lead
7Brew
06.2022 - 09.2022
- Supervised team operations to ensure efficient service delivery and customer satisfaction.
- Helped train new staff on company protocols and best practices for beverage preparation.
- Implemented workflow improvements to enhance order accuracy and speed of service.
Brewista
7Brew
10.2021 - 06.2022
- Operated espresso machines to ensure high-quality beverage preparation.
- Maintained cleanliness and organization of workstations to uphold health and safety standards.
- Assisted customers with menu selections, enhancing overall customer satisfaction experience.
General Manager
Schlotzsky's Deli
05.2021 - 10.2021
- Oversaw daily operations, ensuring compliance with quality standards and customer service expectations.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Made weekly schedules for all employees.
Cashier/Baker
Schlotzsky's Deli
06.2017 - 05.2021
- Processed customer transactions accurately and efficiently.
- Handled cash, credit, and gift card transactions securely.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Fayetteville High School
01.2019
Skills
- Health and safety compliance
- Employee training
- Scheduling and rostering
- Store maintenance
- Customer service
- Teamwork and collaboration
- Time management
Timeline
Stand Manager
7Brew
05.2024 - 09.2025
Stand Manager
7Brew
02.2023 - 05.2024
Senior Shift Lead
7Brew
09.2022 - 02.2023
Shift Lead
7Brew
06.2022 - 09.2022
Brewista
7Brew
10.2021 - 06.2022
General Manager
Schlotzsky's Deli
05.2021 - 10.2021
Cashier/Baker
Schlotzsky's Deli
06.2017 - 05.2021
High School Diploma -
Fayetteville High School