Summary
Overview
Work History
Education
Skills
Websites
LANGUAGES
KEY ACHIEVEMENTS
Timeline
Generic

LOURDES MOLINA

Buenos Aires

Summary

Based in Argentina, I am a Translation student experienced with project lifecycle management, including initiation, planning, execution, and closure. I am a highly organized professional who utilizes effective communication and leadership skills to guide teams and stakeholders. Committed to making meaningful contributions and advancing organizational goals.

Overview

3
3
years of professional experience

Work History

Senior Project Manager

Third Term Learning
03.2025 - Current
  • Leading cross-functional teams to deliver complex projects on time and within budget.
  • Developing project plans, outlining scope, resources, and timelines for successful execution.
  • Implementing risk management strategies to minimize project delays and enhance delivery efficiency.
  • Coordinating with stakeholders to align project goals with organizational objectives and priorities.

Ssr Renters Customer Care Specialist

Assurant
10.2023 - 02.2025
  • Addressing inquiries, concerns and issues from renters, guiding them through insurance processes, policy details and procedures with clarity and empathy.
  • Providing personalized assistance to resolve any discrepancies, processing changes on policies making effective use of internal systems and serving as point of contact for customers and third-parties involved.
  • Collaborating closely with the internal team to facilitate seamless communication, report issues when the need arises, help peers and contribute to the team's goals and performance.

Commercial Assistant

Third Term Learning
03.2023 - 10.2023
  • Providing administrative support to the CEO, including calendar management, meeting scheduling, and generating commercial reports.
  • Maintaining accurate records of customer interactions and project data, as well as developed and reviewed technical and financial proposals.
  • Communication with internal and external teams, maintaining collaboration to ensure smooth operations and customer satisfaction.

Implementation Representative

Praxis EMR
02.2022 - 02.2023
  • Provided excellent customer service, resolving issues from client onboarding to post-implementation support.
  • Effectively communicated complex technical information, managed user provisioning, access setup, and troubleshooting, collected and analyzed data, and generated insightful reports.
  • Collaborated with cross-functional teams to ensure seamless integration and optimal performance.

Education

Bachelor - English-Spanish Translation

IES En Lenguas Vivas JRF
12-2026

Course - Aspiring People Manager Program

-
12-2024

Skills

  • Project planning
  • Scope management
  • Client relationship management
  • Project scheduling
  • Cross-functional communication
  • Computer skills
  • Problem-solving aptitude

LANGUAGES

Spanish Native
English Proficient
Italian Beginner

KEY ACHIEVEMENTS

  • Best of Best - Assurant
  • Collaborated in the creation and development of RAY (Renters Answers for You), a pilot version of a chatbot designed to assist agents with product procedures.

Timeline

Senior Project Manager

Third Term Learning
03.2025 - Current

Ssr Renters Customer Care Specialist

Assurant
10.2023 - 02.2025

Commercial Assistant

Third Term Learning
03.2023 - 10.2023

Implementation Representative

Praxis EMR
02.2022 - 02.2023

Bachelor - English-Spanish Translation

IES En Lenguas Vivas JRF

Course - Aspiring People Manager Program

-

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LOURDES MOLINA