Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lourdes Morienega

Mendoza,M

Summary

College Degree graduate with specialization in tourism and hospitality business administration with 6+ years of working experience in diverse touristic developments. A recognized hard worker, impeccable work ethics and proven customer service skills.

Overview

5
5
years of professional experience

Work History

Concierge Assistant Supervisor

Norwegian Cruise Line
01.2022 - Current
  • Enhanced 4guest satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Streamlined front desk operations for increased efficiency with effective communication and coordination among staff members.
  • Improved team performance by providing regular training sessions on customer service, problem-solving, and multitasking skills.
  • Supported supervisors in implementing new procedures and policies for optimal concierge services and staff productivity.

Receptionist

Redcouch Coworking
10.2021 - 12.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.

Guest Service Representative

Sheraton Hotel
09.2019 - 04.2020
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.

Education

College Degree - Business Administration And Management

Universidad Tecnológica Nacional
Mendoza, Argentina
08.2019

Skills

  • Customer Service
  • Adaptability and Flexibility
  • Multitasking
  • Effective Communication
  • Problem-solving aptitude
  • Time Management

Languages

Spanish
Native language
English
Proficient
C2

Timeline

Concierge Assistant Supervisor

Norwegian Cruise Line
01.2022 - Current

Receptionist

Redcouch Coworking
10.2021 - 12.2022

Guest Service Representative

Sheraton Hotel
09.2019 - 04.2020

College Degree - Business Administration And Management

Universidad Tecnológica Nacional

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Lourdes Morienega