Lovejuan Dean
North Little Rock
Summary
Respected and dedicated professional with experience providing internal employee development, team effectiveness and leadership development consulting to all levels of an organization. Ability to manage multiple priorities, also a fast learner, outstanding, and driven to provide excellent support to professional team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Holter Analyst Technician
Arkansas Cardiology
10.2022 - 10.2023
- Performed Holter monitoring, analysis and report generation for a wide range of patients
- Documented detailed notes about each patient encounter into the electronic health record system
- Assisted with training new hires on how to properly operate holters and analyze ECG waveforms correctly
- Assisted with the setup and calibration of Holter monitors prior to use
Medical Assistant
Arkansas Urology
01.2022 - 10.2022
- Assessed, documented and monitored vital signs for patients within outpatient setting
- Performed preliminary physical tests to accurately record results in patient history summary
- Scheduled appointments for patients via phone and in person
- Labeled and completed lab requisitions using ICD and CPT coding
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Contacted pharmacies to submit and refill patients' prescriptions
- Organized charts, documents and supplies to maintain team productivity
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Cleaned and maintained medical equipment following procedures and standards
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Educated patients about medications, procedures and physician's instructions
Foodservice Worker
Aramark
08.2019 - 08.2021
- Arrange food and beverage items for the purpose of making items available to students and staff
- Clean utensils, equipment, and the storage, food preparation and serving areas for the purpose of maintaining sanitary conditions
- Collect payments for food items from students and staff for the purpose of completing transactions and/or securing funds for reimbursement of costs
- Load carts, food warmers, trays, etc
- For the purpose of ensuring that food and/or beverage items are available for transporting to other sites (by assignment)
- Serve one or more items of food for the purpose of meeting mandated nutritional requirements and/or requests of students and school personnel
Certified Nursing Assistant
The Lakes at Maumelle Health & Rehabilitation
08.2020 - 02.2021
- Assisted the RN nurse in providing quality care to patients in accordance to the certified nurse assistant licensures
- Executed basic technical skills, including applying dressings, taking and documenting vital signs, identifying and documenting signs and symptoms of diseases/condition that are common, CPR, measuring and documenting fluid intake and output, and administering treatment as directed by the nurse or physician
- Assisted patients in moving in and out of bed, walking around, and exercising
- Responsible for recording important patient record
Customer Service Representative
Wehco Video Client Care
08.2018 - 05.2019
- Serviced existing accounts, obtains orders, and establishes new accounts
- Recommended changes in products, service, and policy by evaluating results and competitive development
- Provided historical records by maintaining records on area and customer sales
- Tracked personal sales goals and call performance ratings
- Assisted with payments from residential and business customer
- Checked accounts for debts and incorrect orders keyed by agent and send email to the supervisor/ and or lead to provide that to agent
- Assisted agent with question or concern if supervisor/and or lead are unavailable
Shift Lead
Baptist Health Hospital
09.2017 - 05.2018
- Followed proper telephone etiquette and procedures with patients, visitors, and healthcare professionals
- Offered alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic, and religious preferences, when patient inquires or needs additional selections
- Interacted with nursing to ensure patients' diet prescriptions are accurate, and patients' food needs are met
- Complied with federal, state, and local health and sanitation regulations and department sanitation procedures
Assistant Manager
Papa John's
11.2016 - 07.2017
- Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service
- Handled all customer service complaints, refunds, and questions, assuring my customers were satisfied and ensuring the daily shift ran smoothly
- Ensured pizza is delivered to the table hot and fresh
- Checked with customers to ensure their overall satisfaction
- Maintained a clean, sanitary, and organized dining room and service area
Sales Associate
Little Caesars
02.2016 - 11.2016
- Assisted new crew members in understanding the system and handling POS or order-taking machines
- Trained and developed new employees and ensure that they shadow experienced ones during the course shift
- Assisted with inventory control procedures to ensure that all needed supplies, kitchen utensils and equipment are always available
- Handled customers' complaints and ensured that they are resolved in a timely manner
- Oversaw the closing and balancing of cash registers at the end of each shift and ensured that any issues are resolved immediately
Education
Associate Of Applied Science - Surgical Tech
Southeast Arkansas College
Pine Bluff, ARHigh School Diploma -
Parkview Arts & Science Magnet
05.2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Payment processing
Certification
CPR Certification, 06/01/21, R&L Healthcare, Little Rock, AR
Timeline
Holter Analyst Technician
Arkansas Cardiology
10.2022 - 10.2023
Medical Assistant
Arkansas Urology
01.2022 - 10.2022
Certified Nursing Assistant
The Lakes at Maumelle Health & Rehabilitation
08.2020 - 02.2021
Foodservice Worker
Aramark
08.2019 - 08.2021
Customer Service Representative
Wehco Video Client Care
08.2018 - 05.2019
Shift Lead
Baptist Health Hospital
09.2017 - 05.2018
Assistant Manager
Papa John's
11.2016 - 07.2017
Sales Associate
Little Caesars
02.2016 - 11.2016
High School Diploma -
Parkview Arts & Science Magnet
Associate Of Applied Science - Surgical Tech
Southeast Arkansas College
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