LUCAS DOS REIS
São Bernardo Do Campo,São Paulo
Summary
Driven by analytical thinking and a knack for team collaboration, I spearheaded process enhancements at Lemon Energia, leveraging SQL databases and predictive analytics to boost efficiency and foresee business trends. My tenure at Nubank and Allianz Partners Brasil further honed my skills in quality assurance and customer experience, significantly contributing to retention strategies and compliance with industry standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Excellence Analyst
Lemon Energia
03.2024 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
Customer Experience Analyst
Nubank
01.2021 - 02.2023
- Wrote grammatically sound documents and presentations and crafted messages at right level.
- Assisted in developing strategies for increasing retention rates through data-driven insights into customer behavior patterns.
- Collaborated with cross-functional teams to address systemic issues impacting the customer experience.
- Reported high level of data quality metrics to staff and management.
Quality Assurance Analyst
Allianz Partners Brasil
03.2020 - 01.2021
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Education
Bacharel - Engenharia De Software
Anhembi Morumbi
São Paulo07.2024
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- SQL and Databases
- Project Planning
Certification
- Certified Scrum Foundations Professional, Certiprof - 2020
Languages
Portuguese
Native language
English
Upper intermediate
B2
Spanish
Intermediate
B1
Timeline
Customer Excellence Analyst
Lemon Energia
03.2024 - Current
Customer Experience Analyst
Nubank
01.2021 - 02.2023
Quality Assurance Analyst
Allianz Partners Brasil
03.2020 - 01.2021
Bacharel - Engenharia De Software
Anhembi Morumbi
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