Lucero Dextre
Buenos Aires - Argentina
Summary
More than 7 years in customer experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Hostess Manager
Versace Mansion
Miami Beach
05.2023 - 06.2024
- Provide excellent customer service.
- Ensured that all guests received prompt, courteous attention from the hostesses.
- Resolved any complaints or issues with customers quickly and professionally.
- Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
Business Development Executive
Prisma medios de pago
Ciudad De Buenos Aires
02.2022 - 10.2022
- Ensure a customer success journey.
- Conducted market research and identified potential business opportunities.
- Negotiated contracts with clients for new business development initiatives.
- Provided support in developing promotional materials such as brochures, flyers.
Premium Services Representative
Banco Galicia
Ciudad De Buenos Aires
05.2016 - 01.2022
- Service and advice to premium clients.
- Ensure a customer success journey.
- Follow up with the client in all banking processes in person or by email, WhatsApp, and telephone.
- Strengthen the bond with the most important client portfolio by inviting them to lunch and maintaining regular contact.
- Bottom of the funnel.
- Financial advice and personalized banking solutions.
Education
High School Diploma -
Instituto Educativo Argentino
Buenos Aires - Argentina12-2012
GED -
UADE (Universidad Argentina De La Empresa)
Buenos Aires - ArgentinaSkills
- Fluent english
- Responsibility
- Provide a excellent customer service
- Empathy and patience with the client
- Management of critical situations
- Team player
- Flexibility
Timeline
Hostess Manager
Versace Mansion
05.2023 - 06.2024
Business Development Executive
Prisma medios de pago
02.2022 - 10.2022
Premium Services Representative
Banco Galicia
05.2016 - 01.2022
High School Diploma -
Instituto Educativo Argentino
GED -
UADE (Universidad Argentina De La Empresa)
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