Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luciana Da Fonseca

Healthcare Professional
New York

Summary

Results-driven and highly motivated professional. Adept at understanding customer needs, presenting tailored solutions. Excellent communication and interpersonal skills, combined with a strong ability to work independently or as part of a team in fast-paced environments. Passionate about delivering value and contributing to business success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

PRIVATE CAREGIVER
07.2023 - Current
  • Deliver extensive patient care, prioritizing patient comfort and ensuring overall well-being.
  • Support daily living needs, including meal assistance, medication organization and mobility aid.
  • Manage private tasks such as handling calls, relaying messages and managing mail and email correspondence.
  • Coordinate medical appointments, follow-ups, provide logistical support, maintain detailed schedules and medical records.
  • Provide companionship and emotional encouragement, fostering engagement in activities and promoting positive mindset.

Sales Manager

ILLUMINATED ELECTRICAL SERVICES
05.2019 - 07.2023
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Followed up with customers after completed sales to assess satisfaction.

Social Worker

SYMPHONY AT MIDWAY
02.2018 - 05.2019
  • Managed the long-term floor. Instructed, observed and evaluated clients’ social and emotional problems affecting their health.
  • Leader in the discharge planning process.
  • Instructed clients and families in treating and coping with social and emotional responses connected with illnesses.
  • Worked collaboratively as a team member along the continuum of care to provide an integrated delivery of healthcare to all patients and families.
  • Assisted in the marketing team by promoting services to potential clients and following up with referrals.

Administrative Assistant

CITRINE HOME HEALTHCARE, INC
10.2015 - 02.2018
  • Administered the facility and maintained smooth functioning of operations to ensure quality services.
  • Leader in the marketing team. Prepared marketing strategies to increase the influx of clients monthly. I gave presentations at different healthcare facilities and networking events.
  • Studied and interpreted the various regulations and rights of the facility. Followed up with all safety guidelines laid by the government.
  • Followed up with clients’ appointments, deliveries and solved any inquiries and problems they had.
  • Maintained positive and helpful direct-client interaction.

Education

Bachelor of Science - Health Systems Management

Loyola University Chicago
08.2015

Associate Degree - General Studies

Wright College
05.2012

Skills

  • Bilingual in Spanish and English, 100% fluent in both languages (read, speak, write)
  • Proficient in Microsoft Office
  • Ability to demonstrate sound forethought and logic in all actions
  • Great listener, ability to understand what the patient or client needs and wants

Certification

Home Health Aide

Timeline

PRIVATE CAREGIVER
07.2023 - Current

Sales Manager

ILLUMINATED ELECTRICAL SERVICES
05.2019 - 07.2023

Social Worker

SYMPHONY AT MIDWAY
02.2018 - 05.2019

Administrative Assistant

CITRINE HOME HEALTHCARE, INC
10.2015 - 02.2018

Associate Degree - General Studies

Wright College

Bachelor of Science - Health Systems Management

Loyola University Chicago

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Luciana Da FonsecaHealthcare Professional