Luciana Da Fonseca
Healthcare Professional
New York
Summary
Results-driven and highly motivated professional. Adept at understanding customer needs, presenting tailored solutions. Excellent communication and interpersonal skills, combined with a strong ability to work independently or as part of a team in fast-paced environments. Passionate about delivering value and contributing to business success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PRIVATE CAREGIVER
07.2023 - Current
- Deliver extensive patient care, prioritizing patient comfort and ensuring overall well-being.
- Support daily living needs, including meal assistance, medication organization and mobility aid.
- Manage private tasks such as handling calls, relaying messages and managing mail and email correspondence.
- Coordinate medical appointments, follow-ups, provide logistical support, maintain detailed schedules and medical records.
- Provide companionship and emotional encouragement, fostering engagement in activities and promoting positive mindset.
Sales Manager
ILLUMINATED ELECTRICAL SERVICES
05.2019 - 07.2023
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction.
Social Worker
SYMPHONY AT MIDWAY
02.2018 - 05.2019
- Managed the long-term floor. Instructed, observed and evaluated clients’ social and emotional problems affecting their health.
- Leader in the discharge planning process.
- Instructed clients and families in treating and coping with social and emotional responses connected with illnesses.
- Worked collaboratively as a team member along the continuum of care to provide an integrated delivery of healthcare to all patients and families.
- Assisted in the marketing team by promoting services to potential clients and following up with referrals.
Administrative Assistant
CITRINE HOME HEALTHCARE, INC
10.2015 - 02.2018
- Administered the facility and maintained smooth functioning of operations to ensure quality services.
- Leader in the marketing team. Prepared marketing strategies to increase the influx of clients monthly. I gave presentations at different healthcare facilities and networking events.
- Studied and interpreted the various regulations and rights of the facility. Followed up with all safety guidelines laid by the government.
- Followed up with clients’ appointments, deliveries and solved any inquiries and problems they had.
- Maintained positive and helpful direct-client interaction.
Education
Bachelor of Science - Health Systems Management
Loyola University Chicago
08.2015
Associate Degree - General Studies
Wright College
05.2012
Skills
- Bilingual in Spanish and English, 100% fluent in both languages (read, speak, write)
- Proficient in Microsoft Office
- Ability to demonstrate sound forethought and logic in all actions
- Great listener, ability to understand what the patient or client needs and wants
Certification
Home Health Aide
Timeline
PRIVATE CAREGIVER
07.2023 - Current
Sales Manager
ILLUMINATED ELECTRICAL SERVICES
05.2019 - 07.2023
Social Worker
SYMPHONY AT MIDWAY
02.2018 - 05.2019
Administrative Assistant
CITRINE HOME HEALTHCARE, INC
10.2015 - 02.2018
Associate Degree - General Studies
Wright College
Bachelor of Science - Health Systems Management
Loyola University Chicago