Lucila ALIAGA
Córdoba
Summary
Goal-oriented Customer Service Manager with 20 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Personable customer service offering 20 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
19
19
years of professional experience
Work History
Administrative Law Firm
Victor Aliaga
Córdoba
04.2012 - 12.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Custumer Service and Marketing
Mision Australia
Sydney
09.2010 - 11.2011
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Customer Service Assistant
Crokodilos
Cairns
05.2008 - 04.2010
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed Number+ incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency.
Customer Service Manager
Jackson Hole Resort
Wyoming
12.2006 - 04.2007
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Customer Service Cashier
Blue Door
Córdoba
03.1999 - 12.2004
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
Bachelor Of Economics -
Colegio Del Carmen
Cordoba Argentina03.2001
Skills
- Leading Team Meetings
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Employee Coaching and Motivation
Languages
English
Bilingual or Proficient (C2)
Portuguese
Elementary (A2)
Timeline
Administrative Law Firm
Victor Aliaga
04.2012 - 12.2021
Custumer Service and Marketing
Mision Australia
09.2010 - 11.2011
Customer Service Assistant
Crokodilos
05.2008 - 04.2010
Customer Service Manager
Jackson Hole Resort
12.2006 - 04.2007
Customer Service Cashier
Blue Door
03.1999 - 12.2004
Bachelor Of Economics -
Colegio Del Carmen
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