Lucinda Robertson
Springdale,AR
Summary
Dynamic professional with extensive experience at Sedgwick Claims Management, excelling in customer support and relationship building. Proven track record of enhancing customer satisfaction and fostering team collaboration. Skilled in performance tracking and technical troubleshooting, consistently achieving goals and driving results in fast-paced environments.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Sr. Disability Representative
Sedgwick Claims Management
11.2022 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Team Leader
Walmart
02.2019 - 10.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Assistant Manager
Walmart
03.2007 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Store Manager
McDonald’s
07.1994 - 03.2007
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Assisted with hiring, training and mentoring new staff members.
Education
Springdale High School
Springdale, ARSkills
- Accurate money handling
- Loss prevention
- Merchandising
- POS systems
- Human resources management
- Employee coaching and mentoring
- Food safety oversight
Certification
Restaurant management training, Food safety training courses with certification and Retail management training.
Timeline
Sr. Disability Representative
Sedgwick Claims Management
11.2022 - Current
Team Leader
Walmart
02.2019 - 10.2022
Assistant Manager
Walmart
03.2007 - 02.2019
Store Manager
McDonald’s
07.1994 - 03.2007
Springdale High School
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