Lucy McBride

Advise potential clients on insurance coverages best suited for both their present and future needs while meeting sales goals and expectations. Clearly communicate policy, billing, and underwriting changes while gaining and retaining business.

Performed quality customer support to the company’s largest accounts by responding to emails in a timely manner, answering phone calls regarding shipments, scheduling pickups, reporting, and meeting the expectations and requirements of customers.

Provided excellent customer service while handling transactions, issuing returns, and meeting goals for store card sales.

Designed and pressed custom and store merchandise to fulfill orders, assisted customers in making informed decisions regarding their customization needs, and collected payment.

Assisted clients by answering phone calls and emails and scheduling appointments. Performed other clerical tasks such as distributing mail and faxes and processing legal paperwork.