Summary
Overview
Work History
Education
Skills
LANGUAGES
Accomplishments
Timeline
Generic

Luis Cardenas

Buenos Aires

Summary

Experienced with customer relationship management, ensuring client satisfaction and retention. Utilizes proactive strategies to address customer needs and enhance engagement. Knowledge of effective communication and problem-solving for optimal customer success.

Overview

5
5
years of professional experience

Work History

Customer Success Manager

RPost
06.2023 - Current
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Collaborated with several teams to ensure seamless handoffs, resulting in smoother customer transitions.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.
  • Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.


Account Manager

Freelancer.com LTD.
06.2021 - Current
  • Managed client’s accounts and projects, verifications, payments and any other issue within the project.
  • Working with the PM team with the UBOM University project. (Disclosed by a NDA)

Customer Experience Specialist

Freelancer.com LTD.
05.2020 - 06.2021
  • Customer experience specialist. Tending general needs of the users, project’s completion issues and guidance.
  • Top Agent of the Quarter Q3, 2020
  • Partial KYC initiative for the internal competition “Hackathon” Q 1, 2020
  • Cyber Security, AFT and Money Laundering trainee, first wave.

Education

B.A. - International Trade

Universidad Alejandro de Humboldt
12.2015

High School Bachelor program - International exchange program

Columbia International College
12.2011

Skills

  • Client acquisition
  • Contract negotiation
  • MS Office
  • Google Suite
  • Technical writing
  • Salesforce CRM
  • Data Analytics
  • Basic Google analytics
  • Teamwork
  • Customer relationship building
  • Customer retention

LANGUAGES

Spanish – Native
English – Bilingual
Japanese – Basic (currently studying)

Accomplishments

  • Accomplished back-to-back Top Recruiter of the Quarter global awards for Q1 and Q2 2021. This award was launched Q3 2020 and it is a global competition within the team based on brought GMV, client rating, conversion rate, teamwork attitude and overall performance per cycle.
  • Tip your recruiter initiative. Project done within the Hackathon competition as a way to increase the revenue for the company, as well as the engagement of the client - recruiter relation. Liaison from the recruiter team to the Project manager team for their projects from Ubon University.

Timeline

Customer Success Manager

RPost
06.2023 - Current

Account Manager

Freelancer.com LTD.
06.2021 - Current

Customer Experience Specialist

Freelancer.com LTD.
05.2020 - 06.2021

High School Bachelor program - International exchange program

Columbia International College

B.A. - International Trade

Universidad Alejandro de Humboldt

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Luis Cardenas