Summary
Overview
Work History
Education
Skills
Timeline
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Luke Friddle

Bentonville

Summary

Dynamic Store Manager at AAMCO Transmissions with a proven track record in sales strategies and employee training. Successfully enhanced customer satisfaction through effective complaint resolution and established robust supplier relationships, driving profitability. Skilled in performance evaluation and inventory management, consistently achieving operational excellence and fostering team development.

Overview

6
6
years of professional experience

Work History

Store Manager

AAMCO Transmissions
Springdale
08.2024 - Current
  • Maintained accurate records of employee performance reviews to track progress and development.
  • Managed daily banking activities, including deposits and withdrawals, ensuring accuracy and security.
  • Developed strategies that maximized sales and profitability through targeted initiatives.
  • Cultivated relationships with suppliers to negotiate favorable pricing and terms.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Established customer service standards and monitored compliance among staff for consistent quality.

Mechanic

Big O Tires
Springdale
06.2022 - 08.2024
  • Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
  • Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
  • Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
  • Adjusted vehicle components according to specifications utilizing testing equipment such as dynamometers or chassis charts.
  • Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
  • Provided estimates for labor costs associated with repair projects prior to commencement of work.
  • Consulted with customers regarding service options available based upon their needs.
  • Assisted fellow mechanics when necessary during complex repairs.
  • Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.

Mechanic

Kia Motors
Bentonville
07.2019 - 01.2022
  • Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
  • Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
  • Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
  • Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
  • Tested components with appropriate instruments to ensure proper operation.
  • Researched parts availability from vendors in order to complete repairs efficiently.
  • Assessed vehicles or machinery to accurately diagnose and repair issues.
  • Kept detailed records of repairs, labor involved and parts used.
  • Attended safety and training meetings to learn techniques to avoid injuries and mishaps.

Education

Automotive Technical Degree - Automotive Engineering

Northwest Technical Institute
Springdale
06-2019

High School Diploma -

Har-Ber High School
Springdale
05-2018

Skills

  • Employee training
  • Sales strategies
  • Inventory management
  • Customer service
  • Supplier negotiation
  • Performance evaluation

Timeline

Store Manager

AAMCO Transmissions
08.2024 - Current

Mechanic

Big O Tires
06.2022 - 08.2024

Mechanic

Kia Motors
07.2019 - 01.2022

Automotive Technical Degree - Automotive Engineering

Northwest Technical Institute

High School Diploma -

Har-Ber High School

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Luke Friddle