LUNA PACINI
Rosario,Santa Fe
Summary
Professional with experience in human resources management and customer service in high-volume environments. With training in human resources computer science skills, I have specialized in CRM management, talent management tools, and advanced use of the Office suite. My background includes roles in recruitment, personnel selection, and telephone support, where I have developed skills in effective communication, negotiation, and problem-solving. I seek to contribute my knowledge in selection processes and my ability to adapt to a dynamic and collaborative environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Finance Department - ISSA
- Current
- Manage incoming and outgoing calls through automated and manual processes.
- Connect with current and former students with payment plans.
- Resolve inquiries through an email ticketing system for overdue accounts.
- Process credit card payments.
- Establish relationships with students and identify their needs.
- Document communications in the records system.
- Comply with company policies and procedures.
- REMOTE
Call Center Agent
A-Teamwork
New York
01.2024 - 01.2025
- Manage incoming calls in auto insurance campaigns, social security, and debt settlement.
- Collect and verify customer data.
- Coordinate with different teams to optimize transactions.
- Manage CRM and transfer information in a high-volume call environment.
Manage Resources
Freelance Recruiter
- 01.2025
- Post job ads on various platforms.
- Evaluate applicants according to job requirements.
- Write reports on candidate profiles.
- Coordinate and follow up on selection processes.
Education
Bachelor of Business Administration - Business Administration
National University of Rosario
RosarioSkills
- Availability to work full-time
- Preference for remote jobs
- CRM management and talent management tools
- (HR) Office suite
- Effective communication and problem solving
- Teamwork, proactivity, and adaptability
- Organization, time management, and customer service
- Problem resolution
- Data entry
- Active listening
- Microsoft office
- Customer service
- Conflict resolution
Languages
English: C1 (Advanced, EF Certificate)
Certification
- Recruiting bootcamp
Languages
Spanish
First Language
English
Advanced (C1)
C1
Websites
Training
- Generalist Personnel Selection
- 2025 - Manage Resources
Timeline
Call Center Agent
A-Teamwork
01.2024 - 01.2025
Finance Department - ISSA
- Current
Manage Resources
Freelance Recruiter
- 01.2025
Bachelor of Business Administration - Business Administration
National University of Rosario