Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Awards
Additional Information
Timeline
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Luna Rastelli

Luna Rastelli

Santa Clara del Mar

Summary

A reliable and proactive individual, excelling in both group and individual tasks. With a strong inclination towards continuous learning, approaches each day with the intention of expanding knowledge and skills. Holds certifications in Hospitality Organization and Administration as well as Tourism. Part of the Royal Caribbean International team since 2019, serving as a Shore Excursions staff member. Prioritizes exceptional customer service, ensuring guests have a memorable vacation experience. Adept at selling products on board and providing guidance on port activities, effectively addressing concerns or complaints. Actively contributes to the organization of dispatch and document management for shore activities, demonstrating attention to detail. Embraces diversity and always eager to immerse in different languages and cultures.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shore Excursions staff

Royal Caribbean International
09.2022 - 01.2025
  • - Coordinated port preparations, including allotments, informative presentations for guests, and tour sheets.
    - Managed pre-activity adjustments, such as increasing capacity, arranging additional transportation, and scheduling new departures.
    - Handled invoicing and payments for tour operators.
    - Assisted guests before and after tours, and organized logistics during tour dispatch.
  • Developed strong relationships with clients through consistent communication and attentive customer service, ensuring tailored experiences based on their preferences and profiles, which led to increased overall satisfaction. Also assisted with post-tour complaints, striving to find the best solutions to enhance guest experiences and ensure their satisfaction.

Ships and season experiences:

  • Harmony of the seas (July-November 2021) European season
  • Serenade of the Seas (November 2022-August 2023) Caribbean Season + World Cruise preparation
  • Brilliance of the Seas (October 2023-April 2024 ) Australia, New Zealand and pacific Islands + Alaska preparation
  • Anthem of the Seas (June 2024-January 2025 ) Norway, Europe, Mid East, Asia

Photographer

Royal Caribbean International
07.2019 - 09.2022
  • Working for Image group and Royal Caribbean as Onboard Photographer
  • Captured engaging photographs for guests while providing outstanding customer service and support throughout their experience.
    - Assisted guests in selecting the best products to immortalize their vacation memories, ensuring they had the perfect keepsakes of their journey.
    - Delivered high-quality images under tight deadlines, showcasing strong time management and organizational skills.
    - Ensured exceptional service from initial consultation to the delivery of final products, enhancing guest satisfaction and creating memorable experiences.

Education

Bachelor of Arts - Visual Arts

Escuela Superior De Artes Visuales Martin Malharro
Mar Del Plata, Argentina
11-2018

Tourism And Hospitality

HILET
Mar Del Plata, Buenos Aires
12.2018

Skills

  • Customer service
  • Tour coordination
  • Office programs
  • Guest log (complaints report prog)
  • Info Genesis (Guests' data base)
  • Problem solving
  • Hybris (Booking tool)
  • SAP CX BackOffice
  • Tableu Service (Report)
  • Fidelio Cruise Panel
  • ASR (Booking tool)
  • POS(Point of Sales)

Personal Information

  • Date of Birth: 05/12/97
  • Nationality: Argentinian

Certification

Getting Started as a New Leader (GSNL), Royal Caribbean International, Harmony of the Seas, 08/01/21, 09/30/21, Formed by Anita Shelton L&D Consultant.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Italian
Limited Working

Awards

  • Employee of the Month, Royal Caribbean International, 09/01/21, Nominated as Employee of the Month of September 2021 on Harmony of the Seas as Photographer by Ivy Lima (Photo manager).
  • Employee of the Month, Royal Caribbean International, 07/01/23, Nominated as Employee of the Month of July 2023 on Serenade of the Seas as Shore excursions Staff by Madga (Shorex Manager).
  • Employee of the Month, Royal Caribbean International, 02/01/24, Nominated as Employee of the Month of February 2024 on Brilliance of the Seas as Shore excursions Staff by Nazir Woods (Shorex Manager).
  • Employee of the Month, Royal Caribbean International, 12/01/24, Nominated as Employee of the Month of December 2024 on Anthem of the Seas as Shore excursions Staff by Nuno Rossa (Shorex Manager).

Additional Information

I carried out for over a year (From 2020 to 2021) a personal project as an owner and admin of a books' reviews profile/blog, co-working with some book editorials and independents writers reading their works, reviewing and recommending different books, authors and editorials on Instagram and Goodreads.

I do creative writing as a hobby as well and explore in different art expressions.

I've been working as a freelancer photographer doing social and creative photography. Being in charge of the creativity, production, post-production and edition, occasionally co-working with make up stylist and fashion stylist (2014-2019).



Timeline

Shore Excursions staff

Royal Caribbean International
09.2022 - 01.2025

Photographer

Royal Caribbean International
07.2019 - 09.2022

Bachelor of Arts - Visual Arts

Escuela Superior De Artes Visuales Martin Malharro

Tourism And Hospitality

HILET
Luna Rastelli